Today’s work era has seen an accelerated movement towards a more complex way of working coupled with an ever-increasing shortage of skilled employees. It is important to realise that understanding employee sentiment directly and in a more real-time manner contributes towards the growth and work culture, and thereby overall performance. As an employer, your complete employee experience, or ‘EX’ from recruitment to exit is a vital component of your company culture and one that cannot be ignored. By better understanding it, you would be able to develop methods within your company to promote pleasant interactions, mitigate unfavourable employee impressions, and ensure employee belongingness, engagement and happiness. Here is my take on how your business would benefit by implementing an efficient Employee Experience Management process and software.
What is an employee experience platform/software?
Before we dive into the benefits, let’s take a moment to understand what exactly an employee experience platform is. An employee experience platform enables businesses to understand employee sentiment across key interactions and moments of truth. Platforms for employee experience do not alter the way you currently interact with an employee, but rather allow you to better understand each interaction by soliciting feedback and tying it in with other employee data e.g. their department, reporting manager, tenure, hiring method etc. These platforms are crucial for attracting, onboarding and retaining talent, which is the new battleground for competitive advantage. Both employee and employer can benefit significantly from implementing an employee experience platform that is customised to a business, simple to use and more real-time, unlike the long, once-a-year employee engagement surveys of the past.
Your company may benefit significantly from implementing a robust employee experience platform if you want to increase employee engagement and retention. Before I get into the benefits of an employee experience management platform, I’d like to share some interesting statistics from a study conducted by Officevibe participated in by thousands of organisations from 157 countries:
- 82% of employees appreciate giving feedback, whether it is positive or negative.
- 32% of employees have to wait at least 3 months to get any feedback from their managers.
- 60% of employees say their job takes a toll on their personal life.
- 57% of employees wouldn’t recommend their place of work to their friends.
Without a doubt, this is compelling evidence that employee experience is a topic to be taken seriously for any forward-thinking business today, especially one that values its work culture. But of course, as with any business, before you think of the possibilities of investing in an EX Management software you would first need to be fully aware of the benefits of having one, which is probably the reason you’re reading this blog. So without further due let’s explore them.
Benefits of an Employee Experience Management Software
1. Track your employee’s engagement
Employee engagement and belongingness are directly proportional to the attention given to them, but the level, depth and kind of attention they expect at the workplace can be subjective from person to person. Though one cannot measure employee engagement only with one-to-one meetings, giving the employees a chance to share their experiences anonymously while rating their physical engagement with managers and HR personnel can allow you to get insights into your corporate culture. Employee engagement can be measured by either the role or contribution to the decision-making processes. Understanding them and appreciation through kudos in employee experience management software can be ideal. Managers and HR can use employee experience platforms to reinforce corporate culture and increase team performance through transparent communications and greater self-awareness.
2.View their feedback
With an EX platform you can allow your staff to provide feedback as and when it suits them. Almost like creating a digital open door. A scalable employee engagement software makes it easy to collect ongoing employee feedback to promote organizational change.
Instead of wasting precious time on manual calculations and arriving at assumptions, a 360 degree feedback will be an easier option to gain insights. A 360 degree feedback is a process in which employees receive confidential, anonymous feedback from the people who work around them. Employees complete a self- assessment survey and request others to anonymously provide their feedback. Most importantly while providing feedback, the employees can appear anonymously.
3.Track progress and make improvements
Utilize statistics that are intended to motivate action to transform employee input into real advancements. As data enters the platform, you’ll be able to track your progress using action-planning tools and follow-up pulse surveys, as well as identify the key drivers you should concentrate on to have the most influence on the engagement. You can utilize the self-generated dashboard highlights to trace the different perceptions among the employees. This can be applied by individuals too to understand how others perceive their contributions and actions.
4.EX insights allow you to act faster
Perhaps generating insights goes in vain if you do not act accordingly. Hence, the managers and HR can take action to increase their strengths and improve upon their weaknesses. The employee journey is more than just a collection of unrelated events. Blue dismantles data silos to reveal the overall picture. Connecting feedback from different experience touchpoints with metadata, such as; environmental, demographic, and behavioural data, can help us understand what motivates employees to advocate for our employer brand and to engage in retention and advocacy behaviours.
Managers and HR can use these scores to reinforce corporate culture and increase team performance through transparent communications and greater self-awareness.
The power behind any employee experience platform is that all these benefits work better together. An employee experience management software not only makes your employees feel heard, but also allows you, the employer, to better understand your employees and take proactive HR decisions. Employees can be asked to share periodic feedback via verbatim and scores through. Additionally, they can also score your main employee value propositions, such as work-life balance and benefits, among others.
Resonate’s Employee Experience Management Software allows for all these features. Our software is designed with a user-friendly interface that allows your employees to provide anonymous feedback with our personalized built-in survey whenever and wherever they like. This will consequently improve employee engagement inside your company. In order to understand why the employees feel the way they do, our surveys are tailored to include a variety of life and work-related questions along with rating and experience-driven questions. This enables people management teams to gain useful insights from the software and enhance employee satisfaction.
Let’s have a chat if you’re curious to explore the possibilities of how our Employee Experience Management platform can provide the same benefits for your business.