How to Select the Best VoC Platform for your company
What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to …
Best Practices
The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects …
The Must Haves for Successful CX Programs in LGA
Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to …
A 4-Step Approach to Turn Customer Data into Insights
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain …
Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, …
Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …
Voice of Customer Programs: How to get actionable insights
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …
3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …
The One Factor Holding You Back
When it comes to financial planning, customer experience is a key factor in increasing your conversion rates, however, in the …
