Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data … Read more
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become … Read more
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters … Read more
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how … Read more
When it comes to financial planning, customer experience is a key factor in increasing your conversion rates, however, in the … Read more
Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like … Read more
Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay … Read more
Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it … Read more
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