How to Select the Best VoC Platform for your company
What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to …
What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to …
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects …
Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to …
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain …
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, …
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …
When it comes to financial planning, customer experience is a key factor in increasing your conversion rates, however, in the …