Skip to content
Resonate Solutions
Resonate Solutions
  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite
    • Complaints Experience
    • Facial Emotion Analytics
    • Market Research
  • NPS®
    • NPS® Platform
    • NPS® Case Studies
  • Industries
    • Retail
    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Blog
    • E-commerce Insights 2021
    • Customer Experience Glossary
  • About Us
    • Resonate Team
    • Women @ Resonate
    • Partners
    • Newsroom
  • Request Demo

Best Practices

A 4-Step Approach to Turn Customer Data into Insights

by Luna Wen
Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more

Categories Best Practices

Why Customer Feedback Programs are Essential for B2B Companies

by Mita Bedi

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more

Categories Best Practices, Customer Experience Management

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data … Read more

Categories Best Practices, CX Metrics

Voice of Customer Programs: How to get actionable insights

by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become … Read more

Categories Best Practices, Customer Experience Management

3 Key Focus Points to Increase NPS post-COVID-19

by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters … Read more

Categories Best Practices, COVID-19, Customer Experience Management

3 Must-do Strategies to Manage your NPS Program during COVID-19

by Nate Barham
nps

The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how … Read more

Categories Best Practices, COVID-19, Customer Experience Management

The One Factor Holding You Back

by Asendium
Employee Experience

When it comes to financial planning, customer experience is a key factor in increasing your conversion rates, however, in the … Read more

Categories Best Practices, Employee Experience

The era of privacy is now

by Mudaser Yaqoob , Head of Data Security
The era of privacy is now

Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like … Read more

Categories Best Practices

Improving CX: Are you in it for the Long Run? You Should Be!

by Awais Jan
Improving CX: Are you in it for the Long Run? You Should Be!

Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay … Read more

Categories Best Practices, Customer Experience Management, Uncategorized

Evolving your CX Program: 4 simple steps towards CX Success

by Madhuri Alse
Cx Maturity Steps

Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it … Read more

Categories Best Practices, Customer Experience Management
Post navigation
Older posts
Page1 Page2 … Page4 Next →

Recent Posts

  • A 4-Step Approach to Turn Customer Data into Insights
  • 3 Ways B2B Businesses Benefit from a Voice of the Customer Program
  • Why Customer Feedback Programs are Essential for B2B Companies
  • Improve Customer Experience with These Top 5 Technologies
  • 6 Helpful Solutions to Common Voice of the Customer Mistakes

Categories

  • Best Practices
  • COVID-19
  • Customer Experience Management
  • CX Metrics
  • CXBites
  • Employee Experience
  • New Normal Series
  • Opportunity Series
  • Resonate Insider
  • Uncategorized
  • Voice of the Customer

Recent Comments

  • CX and VoC Programs – 3 tips for selecting a partner on Our Delivery Methodology
  • 5 ways to make sure your Voice of Customer Program gets you actionable insights on Improving CX: Are you in it for the Long Run? You Should Be!
  • It’s time to change the CX conversation on No Substitute for Listening to and Observing Customers
  • Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes on 3 Key Focus Points to Increase NPS post-COVID-19
  • Different types of NPS - why and when to use them on 3 Must-do Strategies to Manage your NPS Program during COVID-19

CX LIBRARY

Customer Experience Management

CX Metrics That Matter

Net Promoter Score

Successful Voice of the Customer Program

Resonate Blog

CX TECHNOLOGY

Customer Experience Platform

Employee Experience Platform

A.I. Driven Conversational Survey

Facial Emotion Analytics

LET'S TALK

Contact Us

About Us

Partners

Request Demo

Resonate

Sydney

Tel: +61 (0) 2 9957 9400

London

Tel: +44 7 526 416 482

Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

Next Page »
  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite
    • Complaints Experience
    • Facial Emotion Analytics
    • Market Research
  • NPS®
    • NPS® Platform
    • NPS® Case Studies
  • Industries
    • Retail
    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Blog
    • E-commerce Insights 2021
    • Customer Experience Glossary
  • About Us
    • Resonate Team
    • Women @ Resonate
    • Partners
    • Newsroom
  • Request Demo