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Best Practices

How to Select the Best VoC Platform for your company

March 30, 2023February 7, 2023 by Resonate Solutions
How to Select the Best VoC Platform for your company

What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to …

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Categories Best Practices, VOC platform, Voice of the Customer

The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

February 14, 2023January 25, 2023 by Resonate Solutions
the ultimate guide to customer experience metrics and how they affect your business

Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects …

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Categories Best Practices, Customer Experience Management, CX Metrics

The Must Haves for Successful CX Programs in LGA

September 4, 2023June 8, 2022 by Mita Bedi
lga-citizen-experience

Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to …

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Categories Best Practices, Local Government

A 4-Step Approach to Turn Customer Data into Insights

February 15, 2023December 3, 2021 by Luna Wen
Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain …

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Categories Best Practices

Why Customer Feedback Programs are Essential for B2B Companies

September 4, 2023November 9, 2021 by Mita Bedi
Why Customer Feedback Programs are Essential for B2B Companies

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, …

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Categories B2B, Best Practices, Customer Experience Management

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

September 12, 2023June 23, 2020 by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …

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Categories Best Practices, CX Metrics

Voice of Customer Programs: How to get actionable insights

October 28, 2022May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …

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Categories Best Practices, Customer Experience Management

3 Key Focus Points to Increase NPS post-COVID-19

October 17, 2022May 7, 2020 by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …

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Categories Best Practices, COVID-19, Customer Experience Management

3 Must-do Strategies to Manage your NPS Program during COVID-19

October 14, 2022April 30, 2020 by Nate Barham
nps

The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …

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Categories Best Practices, COVID-19, Customer Experience Management

The One Factor Holding You Back

September 4, 2023August 22, 2019 by Asendium
Employee Experience

When it comes to financial planning, customer experience is a key factor in increasing your conversion rates, however, in the …

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Categories Best Practices, Employee Experience, Financial Services
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Recent Posts

Improve In-Store Sales With An Omni-Channel Retail Approach

Improve In-Store Sales With An Omni-Channel Retail Approach

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Customer Purchase: When Do Customers Make an Impulse Buy? 

Customer Purchase: When Do Customers Make an Impulse Buy? 

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Top Causes of In-Store Churn and How to Prevent Them

Top Causes of In-Store Churn and How to Prevent Them

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In-store Shopping Experience: Why Customers Keep Coming Back

In-store Shopping Experience: Why Customers Keep Coming Back

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Article Categories

  • B2B4
  • Best Practices34
  • COVID-196
  • Customer Experience5
  • Customer Experience Management64
  • Customer feedback3
  • Customer feedback platform2
  • CX Metrics17
  • CXBites3
  • Education1
  • Employee Experience5
  • Financial Services2
  • Healthcare3
  • IT/Tech3
  • Local Government1
  • New Normal Series2
  • Opportunity Series2
  • Resonate Insider21
  • Retail14
  • Uncategorized16
  • VOC platform1
  • Voice of the Customer3

Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
Read more
Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
Read more
Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
Read more
NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
Read more
BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
Read more
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  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite | Resonate Solutions
    • Complaints Experience
    • Facial Emotion Analytics
    • Resonance – Market Research
  • Industries
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    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Resonate Blog
    • Case Studies
    • Reports
      • State of Brick-and-Mortar Retail Customers
      • Childcare Customer Opportunities
      • E-commerce Insights
    • Webinars
      • Current State of Brick-and-Mortar Retail Customers
      • LGA Citizen Experience Opportunities 2023
    • Glossary
  • About
    • Partners
    • Newsroom
  • Request Demo