The era of privacy is now
Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like …
Best Practices
Improving CX: Are you in it for the Long Run? You Should Be!
Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay …
Evolving your CX Program: 4 simple steps towards CX Success
Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it …
How to improve the Customer Experience: Closing the Feedback Loop
Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a …
Why Start a Voice of Customer Program?
In today’s world, most of the companies see a strong Cx program as a must have in their arsenal to …
How a Coffee Shop Had Me, Lost Me and Got Me Back Again: A lesson in Customer Centricity, Loyalty and the Importance of a Name.
As with the majority of Sydney workers, I start my day with a coffee. Most days, my cup and I …
3 Key Steps Before You Start An NPS Program.
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …
Discover how Blockchain is Impacting on Customer Experience.
What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is …
It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.
The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all …
Top 4 Make or Break Customer Experience Touch Points
Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments …
