The era of privacy is now
Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like …
Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like …
Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay …
Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it …
Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a …
In today’s world, most of the companies see a strong Cx program as a must have in their arsenal to …
As with the majority of Sydney workers, I start my day with a coffee. Most days, my cup and I …
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …
What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is …
The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all …
Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments …