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CX Metrics

The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

February 14, 2023January 25, 2023 by Resonate Solutions
the ultimate guide to customer experience metrics and how they affect your business

Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects …

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Categories Best Practices, Customer Experience Management, CX Metrics

The Best CX Solutions and Why You Need to Invest in One

February 15, 2023January 18, 2023 by Resonate Solutions
the best cx solution and why you need to invest in one

In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their …

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Categories Customer Experience Management, Customer feedback, Customer feedback platform, CX Metrics

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

September 12, 2023June 23, 2020 by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …

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Categories Best Practices, CX Metrics

Measuring Customer Experience Impacts Revenue Growth………..…Right??

September 25, 2023July 18, 2018 by Rebecca Mitchell

Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority …

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Categories B2B, CX Metrics

UX in a CX Context: “Seeing the Wood for the Trees”

October 28, 2022August 7, 2017 by Jeff Carruthers

The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

When Personal Best is Not Enough! The Missing Competitive Link in NPS.

September 4, 2023July 10, 2017 by Jeff Carruthers

“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it …

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Categories Customer Experience Management, CX Metrics, Resonate Insider, Retail

Customer Journey Maps – From Sticky Notes to Sticky Customers!

October 21, 2022June 22, 2017 by Jeff Carruthers

As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map – …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Using Business Driver Data to be more Proactive with CX

September 13, 2023December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Net Promoter Score – Stop Obsessing Over the Score

November 2, 2016 by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

Closed Loop Feedback Empowers the Frontline

September 4, 2023September 20, 2016 by Anchalee Hasty

What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a …

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Categories Best Practices, Customer Experience Management, CX Metrics, Retail
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Recent Posts

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Article Categories

  • B2B4
  • Best Practices34
  • COVID-196
  • Customer Experience5
  • Customer Experience Management64
  • Customer feedback3
  • Customer feedback platform2
  • CX Metrics17
  • CXBites3
  • Education1
  • Employee Experience5
  • Financial Services2
  • Healthcare3
  • IT/Tech3
  • Local Government1
  • New Normal Series2
  • Opportunity Series2
  • Resonate Insider21
  • Retail14
  • Uncategorized16
  • VOC platform1
  • Voice of the Customer3

Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
Read more
Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
Read more
Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
Read more
NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
Read more
BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
Read more
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  • Product
    • Customer Experience Platform
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    • Social Suite | Resonate Solutions
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    • Facial Emotion Analytics
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    • Education
    • Local Government
    • Case Studies
  • Resources
    • Resonate Blog
    • Case Studies
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      • State of Brick-and-Mortar Retail Customers
      • Childcare Customer Opportunities
      • E-commerce Insights
    • Webinars
      • Current State of Brick-and-Mortar Retail Customers
      • LGA Citizen Experience Opportunities 2023
    • Glossary
  • About
    • Partners
    • Newsroom
  • Request Demo