The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects …
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects …
In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their …
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …
Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority …
The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms …
“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it …
As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map – …
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …
For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over …
What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a …