Feature Highlights
Resonate CX has been featured in The Retail Bulletin following the announcement of its 2025 Current State of Brick-and-Mortar Retail Customers: UK Market Research Report. The feature highlights the launch of Resonate CX’s latest research, providing UK retailers with exclusive insights into the evolving expectations and behaviours of in-store shoppers.
The report explores the trends shaping the future of physical retail, including opportunities to increase conversions, grow basket size, improve customer experience, and better understand the psychology behind impulse purchasing. Building on the success of the Australia and New Zealand edition, the UK report offers retailers actionable data to help strengthen in-store performance and customer loyalty.
The announcement also introduced an exclusive executive breakfast in London, where retail leaders received early access to the report and discussed the customer experience strategies that will define the next generation of brick-and-mortar retail.
Read the original feature on The Retail Bulletin:
About Resonate CX
Resonate CX is a next-generation Customer Experience Management platform that combines AI, operational data, and human expertise to help organisations turn customer feedback into immediate action. Designed for speed, simplicity, and real-world impact, Resonate CX empowers teams to identify risks early, close the loop faster, and create experiences that drive loyalty, retention, and growth.
For more information, visit Resonate CX .
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Aryne Monton
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