A Consumer Experience Study by Resonate
How Australian E-commerce Shoppers Changed in 2021
The ultimate report for online retailers that
want to increase basket size and beat the
What will I get from this study?
An understanding of what drives the E‑commerce experience
You’ll learn about emerging opportunities from E‑commerce
An understanding of E‑commerce customer personas
You’ll learn how to grow revenue with dream E‑commerce experiences customers want
More about the study
Do you want to understand better what your customers are valuing in the product, service and experience you are delivering? Or do you want to understand which experiences are causing churn or breaking loyalty? Then our top E-commerce insights are for you.
What is the ‘New normal’ in E-commerce, and how does CX help?
The pandemic has created a ‘New normal’ by accelerating spending online. This increase in digitalisation and online spending is here to stay. To grow revenue, increase conversion and create repeat customers in this new environment, retailers must focus on customer experience.
For E-commerce retailers in 2021 and beyond, customer experience will drive success. Companies with excellent customer experience will secure a bigger customer basket as more shoppers shift online.
Frequently Asked Questions (FAQs)
What do you use my contact information for?
We will always keep your personal information secure. We request your personal information to provide you with resources. We may use your contact details to send you useful marketing communications or other information you may enjoy.
Is this download really free?
Yes! We want to provide you with a valuable resource that will help you improve your customer experiences.