A Consumer Experience Study by Resonate

How Australian E-commerce Shoppers Changed in 2021

The ultimate report for online retailers that
want to increase basket size and beat the

Download Now

What will I get from this study?

An understanding of what drives the E‑commerce experience

You’ll learn about emerging opportunities from E‑commerce

An understanding of E‑commerce customer personas

You’ll learn how to grow revenue with dream E‑commerce experiences customers want

More about the study

Do you want to understand better what your customers are valuing in the product, service and experience you are delivering? Or do you want to understand which experiences are causing churn or breaking loyalty? Then our top E-commerce insights are for you.

What is the ‘New normal’ in E-commerce, and how does CX help?

The pandemic has created a ‘New normal’ by accelerating spending online. This increase in digitalisation and online spending is here to stay. To grow revenue, increase conversion and create repeat customers in this new environment, retailers must focus on customer experience.

A customer experience strategy will help retailers create a competitive advantage beyond product and price and ensure current customers purchase more rather than acquiring new customers.

For E-commerce retailers in 2021 and beyond, customer experience will drive success. Companies with excellent customer experience will secure a bigger customer basket as more shoppers shift online.

Download our consumer study and
gain a competitive advantage today.

Download Now

Frequently Asked Questions (FAQs)

What do you use my contact information for?

We will always keep your personal information secure. We request your personal information to provide you with resources. We may use your contact details to send you useful marketing communications or other information you may enjoy.

Is this download really free?

Yes! We want to provide you with a valuable resource that will help you improve your customer experiences.