THE PLATFORM

World-class NPS Platform

Meet your business goals and smoothly run NPS programs. Operationalise and scale CX beyond NPS surveys using our NPS platform to reduce churn, increase revenue and enable growth.

High response rates

Data is the fuel for powerful insights, get high response rates to ensure you are working with a rich data set.

High response

Omni-channel

Choose the right channel and moment for the NPS survey. Don’t let the technology limit the way you talk to your customer.

Omnichannel

Seamless

Ensure that no matter which device a customer uses their experience is seamless.

Seamless

Understand your customer experience (CX).
Empower your employees.
Scale insights and grow your business.

NPS platform that allows you to execute on your customer experience strategy, scale it and make CX your competitive advantage.

Are you new to NPS ?

(Net Promoter Score)

Resonate can help you start your NPS program.

Measure episodes and customer journeys in real-time using our NPS dashboard.

Bring your organisational silos together to transform your NPS scores truly.

Engage your customers in ways they love

Every interaction is a touchpoint, including capturing feedback from your customers. Stay relevant with contextually created NPS surveys. Frame questions through cognitive learning, utilise advanced machine learning to make smarter survey reactions.

Drive frontline teams using Resonate’s leading NPS platform

Closed-loop feedback enables actions and pushes feedback to the frontline in real-time. Empower your frontline with the ability to understand the customer experience (CX).

Your team performance

Compare frontline teams’ performance. See who is driving good experiences and who needs improvement.

NPS team performance

Simplify things to improve

Allow frontline teams to understand quick wins in CX and keep doing their core jobs.

Find the trends

Customer callback workflows

Systematically scale CX management across large frontline teams by managing workflows for CX recovery and delight.

Customer callback workflow
Customer Experience Management

Recover poor experiences and learn from them

Act on the feedback through advanced workflows to alert, inform and schedule callbacks for the affected staff. View interactions in context and match themes in easy to use dashboards.

Employee Experience Collaboration

View details of interactions at a glance

Easily access customer details and start scheduling your callbacks – all through an intuitive portal. Utilise all feedback by placing it with those who can action it.

Understand the ‘Why?’

Understand unstructured data in the NPS surveys using Resonate NPS Platform.

Sentiment, emotion and intent

Understand sentiment, emotion and intent in your customer feedback without reading them individually.

Root-cause Analysis

Learn about the most significant issues without manual analysis through automated machine learning.

Text analytics

Keep track of the recent trends and monitor commonly used words and phrases in your customer feedback.

Are you ready to start your NPS program?

Talk to one of our team members to see how Resonate’s NPS platform can help.