What does Resonate CX pricing depend on?

Pricing is based on the number of locations or business units, your estimated annual feedback volume, the solution modules you need (Listen, Discover, Act, Improve), and the level of onboarding and support required. There are no per-user fees for frontline teams.

What is included in every plan?

Every Resonate CX plan includes Robyn AI, role-specific dashboards, closed-loop feedback workflows, a dedicated Customer Success Manager, guided onboarding (live in 3 weeks), and core integrations. You are not charged extra for analytics or basic dashboards.

What integrations does Resonate CX support?

Resonate CX integrates with third-party systems including your existing CRM, POS, and HRIS platforms. Using a proprietary connector, your data stays synchronized across your entire ecosystem, including custom legacy systems. Core integrations are included in every plan, while custom and advanced configurations are available on Growth and Enterprise tiers.

How is Resonate CX different from platforms like Qualtrics or Medallia?

Resonate CX is built for operators and frontline teams, not enterprise IT departments. It goes live in around three weeks, includes Robyn AI in every plan, and focuses on delivering measurable outcomes in months, not years. A dedicated Customer Success Manager is included as standard, not as a paid add-on.

Can I see a demo before committing?

Yes. The demo shows exactly how Resonate CX works for your industry. It is tailored to your use case rather than a generic walkthrough.

Yes. Resonate CX meets enterprise-grade security and compliance standards and certifications, including AICPA SOC 2, GDPR, and ISO/IEC 27001.

How long does implementation take?

Most customers are live and collecting feedback within two to three weeks. A dedicated onboarding team handles setup, template configuration, and integrations, so there is no need for a complex internal IT project.

Are there long-term contracts?

Resonate CX offers flexible engagement terms. Many customers choose longer-term agreements to benefit from greater cost efficiency and ongoing access to evolving AI and cloud capabilities.

Customer Experience Platform —
Pricing Built Around How Your Business Operates

No per-response fees
Live in just 3 weeks
Unlimited seats without per user licensing

Get a Quote See What’s Included

Stop justifying the spend. Resonate CX is built to prove its worth by giving returns within 90 days.

ROI in 3 months

3 months to see results, proven by G2

No hidden bill shocks

Upfront, transparent costs

Reduce Operational Headcount

Insights ready to act on

A Plan for Every Stage of Your Journey

Small multi-location teams

ESSENTIALS

With growth, control shouldn’t be optional.

Ideal when:

You’re opening new locations and need visibility fast.
Quality matters as much as speed.
Manual reporting is holding your teams back.
You want CX that scales with you, not behind you.

Helps you:

See every location clearly from the first day.
Kill the spreadsheets and manual reporting for good.
Close the loop on feedback without the admin spiral.
Build a CX foundation that grows with your business.

Get a Quote

Best Value

Growing multi-location businesses

GROWTH

Scaling up. Slowing down on guesswork.

Ideal when:

You manage multiple locations and need one clear view.
Blind spots are costing you.
Need managers accountable, not just informed.
Feedback is growing and you need it to mean something.

Helps you:

Spot trends across locations before they become problems.
Hold managers accountable with data, not gut feel.
Turn feedback volume into clear, actionable priorities.
Get every team pulling in the same direction.

Get a Quote

Large enterprises & complex programs

ENTERPRISE

Zero tolerance for missed signals.

Ideal when you:

You operate across business units and need unified intelligence.
Governance and compliance aren’t optional at your scale.
You need reporting that speaks to the board, not just the team.
Your tech stack is non-negotiable.

Helps you:

Unify intelligence across every business unit.
Report with confidence at board and executive level.
Meet governance & compliance requirements at scale.
Connect Resonate CX to the tools your business already runs on.

Get a Quote

Trusted by Customer-Obsessed Brands
Across Retail, Childcare, and Real Estate

and many more…

The Smarter Way to Run Your CX programme – Powered by AI

Less feature led, more business outcome led.

Listen

AI asks the questions you wish you had asked, so you understand the why, not just the score.

Meet your personal CX Analyst

See Robyn AI in Action

Analyse

Most platforms tell you what happened. We tell you why, the themes behind it, and what to act on next.

Act

Detect friction before it becomes a churn risk.

AI-Powered Close the Loop – Respond at critical moments with AI-drafted replies

Improve

No more chasing analysts or building decks. Get easy to understand & directional insights, ready to present.

How Resonate CX Pricing Works – and Why It’s Different

Resonate CX pricing is based on your CX goals, operational setup, and the scale of your programme, not per-user licensing or per-response. Your pricing is shaped by:

Locations & Business Units

Stores, centres, or business units using the platform

Modules

Capabilities across Listen, Discover, Act, and Improve

Feedback Channels

Channels you choose to collect feedback through.

Touchpoints

Number of touchpoints you want to capture in your CX journey.

Included in every plan

Robyn AI – Your AI CX analyst
Role-specific dashboards
Go live in 3 weeks

Guided onboarding
Closed loop feedback workflows

Compare Features Across Plans

	ESSENTIALS	GROWTH	ENTERPRISE
Feedback Collection
Feedback Channels
Speech to Text
AI-Powered Surveys	Add On	Add On	Add On
AI, Insights & Actioning
Robyn AI
CX/EX Dashboards
Data Insights Studio
My Queues
Automated Smart Alerts
Risk Radar	Add On	Add On	Add On
Text Analytics Dashboard
Customer Journey Dashboard
Customer Centre Stage
Social Suite (Reviews Manager + Social Amplifier)
Benchmarking
Deep Dive Insights Reports
Support & Onboarding
Onboarding	Guided + Training Academy	Hands on & dedicated white-glove setup	Fully Managed (Custom) & Dedicated CSMs

Built for Operators.  Priced for Growth. Ready in Weeks.

Value & Cost Efficiency
AI-native Features & Next-level CX Solutions
Platform Experience

Pricing Model

Onboarding & Setup

Implementation & ROI

Dedicated CX Expert

Hands-on Technical Support

Resonate CX

Transparent pricing so you can plan confidently without hidden response or user costs.

3 week onboarding so your teams can learn the platform quickly and start using it with confidence.

Live in under 3 months going to measurable customer insight faster.

Dedicated CX Expert from Day 1.

Multi channel support for all users to get help when they need it.

Other Enterprise Platforms

Paid per user, response volume, and features. Expensive for underutilised features.

~ 3 – 6 months, self-serve.

~ 23 months. Waste an entire year just to setup & run your first campaign

Available only as extra feature or add-on.

Unreliable ticketing system.

CX Benchmarking

CX Risk Radar / Churn Alert

Analytics and Reporting

Resonate CX

Real-time benchmarking integrated within the platform.*

Spot churn risks early with CX focused alerts powered by text analytics.

Move faster with AI, text, and sentiment analysis built for quick value.

* - Available within select industries and geographies.

Other Enterprise Platforms

Not available in real-time. Updates unspecified.

Requires enterprise-level usage to be cost-effective.

Requires heavy setup + advanced skills to get value. Extracting reports may be difficult.

Omni-channel experience

Real-time alerts

Access & Security

Integration

Resonate CX

Various channels and touchpoints without any limit on responses.

Automated smart alerts so you don't miss any updates.

Grants access to data, features, objects, etc. based on the user, role, and groups.

Adaptable to client’s infrastructure with various APIs and software such as Microsoft Dynamics 365, Pipedrive, Salesforce, Slack, Snowflake, Workday, and Zendesk.

Other Enterprise Platforms

Limited to the number of surveys and responses. May require additional costs to scale feedback collection.

Minimal/unclear alert narrative. May require additional costs to setup.

Limited access levels. May require additional costs to setup.

Limited APIs. Will require additional costs to setup.

CX Benchmarking

Recognised for CX Excellence Summer 2026

ExperienceManagement_BestResults_Enterprise_Total

ExperienceManagement_BestEstimatedROI_Enterprise_Roi

ExperienceManagement_BestRelationship_Enterprise_Total

ExperienceManagement_BestUsability_Enterprise_Total

ExperienceManagement_MostImplementable_Enterprise_Total

Loved by Customers

“Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network."

Matthew Gannon

General Manager Retail Operations
Clark Rubber
“Resonate CX has been helpful to gain family and staff feedback."

Brooke Doherty

Childcare Centre Director
Thrive Early Learning Centre
“Instant actionable information, which supports the ability to address detractors and the automation of amplifying customers who champion our business.“

James Johnson

CFO
Mitre 10
“In-depth customer experience insights into the experience of our customers that delivers.“

Zeljko Dzambo

NSW Cluster Manager
Total Tools and Hardware Group
“Highly recommend Resonate CX for their CX knowledge and expertise.”

Beck Davis

Customer Experience Lead
Bluescope
"The most important KPI I measure my business and staff with!"

Samuel Krishnamoorthy

Head B2B - Country Head UK
brillen.de by SuperVista AG
"The setup was straightforward. The team at Resonate CX is a strategic partner in developing our VoC, and is always readily available to assist."

Rebecca Skeete

General Manager, Sales and Service
St. Johns Ambulance NSW
"Resonate CX allows us to learn, adapt and best serve our customer in a changing retail environment."

Madeline Harris

National Customer & Communications Manager
Rebel Sport
“Seamless integration, collaboration and support.“

Rajender Singh

IT Application Support Officer
Latrobe Community Health Service
"Valuable tool to harness the voice of customer."

Dave Hallewell

Retail Customer Experience Specialist
Super Cheap Auto
“Resonate CX provides in-depth analysis of feedback, helping organisations understand trends and insights that drive improvement."

Melissa Falero

Head Of Operations
Thrive Early Learning Centre
"Resonate CX has been extremely helpful and insightful in my stores."

Matt Steinbergs

Area Manager
Super Retail Group
"Overall implementation was smooth, integrating seamlessly with our existing database."

Richard Cleary

Customer Experience Manager
Bright Horizons UK
"Easy to navigate. Great for deep diving for strategy planning."

Rob Mason

Store Manager
BCF - Boating Camping and Fishing

A Foundation Built for Action, Not Just Reporting

Most CX platforms stop at insights. Resonate CX is built to close the loop — from the first feedback signal to the frontline fix.

Get a Quote

Improve

4. Drive sustainable change across your organisation

Customer Centre Stage — share customer insights across the business to build a CX culture
Reviews Amplifier — promote positive reviews and automate review collection

Discover

3. Turn raw feedback into intelligence with AI-powered insights

CX Dashboard — real-time view of satisfaction, NPS, and trends across every location
EX Dashboard — employee experience scores alongside customer data
Text Analytics Dashboard — AI-powered theme discovery across unstructured feedback
Customer Journey Dashboard — end-to-end view of how customers move through your business
Risk Radar — AI flags emerging risks before they escalate
Benchmarking Dashboard — compare your scores against industry peers
Data Insights Studio — custom data views without needing a data team
Reviews Manager — monitor and respond to public reviews from one place
Automated Smart Alerts - get action-based notifications to keep you fully on the loop

Listen

1. Capture feedback everywhere your customers interact

Feedback Collection Channels — surveys, in-store, social, digital, speech
AI-Powered Surveys — dynamic follow-up questions that surface root causes automatically
Speech to Text — convert call recordings into structured feedback data

Act

2. Get feedback to the people who can do something about it

My Queues — prioritised action lists delivered to the right person at the right time
Frontline CX Gym — role-based learning and coaching tools for frontline teams
Social Suite (Reviews Manager & Social Amplifier) — manage social mentions and respond at scale
Risk Alert — real-time notifications when something needs urgent attention
3rd Party Integrations — connect your CRM, POS, and operational data

Live in 3 weeks - guided setup, zero complexity
No lock-in - flexible engagement model that works for your business
Integrates with your existing stack - connect CRM, POS, and data tools without starting from scratch
Compliant with the Australian Privacy Act 1988, EU GDPR, UK GDPR & having ISO 27001 certification - protecting your data to internationally recognised standards throughout your migration and beyond.

Seamless Integrations with the Tools You Trust.

Ready to see your customer experience ROI in 3 months?

Stop choosing between insight and action. As a voice of customer platform built for operators, Resonate CX gives you both - live in 3 weeks, with measurable customer experience ROI you can show your board in 3 months.

Get a Quote

Common Questions About Resonate CX Pricing

Resonate CX pricing is based on your touchpoints, channels, and the modules that match your program. Not hidden,No hidden fees, no bill shocks, what we discuss is what you pay.

No. We don't charge per user, because we believe CX is everyone's responsibility. Bring your whole team. The more people acting on insights, the better your results.

Every plan includes onboarding support, Robyn AI, real-time dashboards, closed-loop feedback workflows, and a dedicated CX expert. The basics are never behind a paywall.

Most customers are live within 3 weeks. Our team manages the setup, integrations, and onboarding, so your team hits the ground running, not the ground floor.

Start where you are. Scale when you're ready. Plans move from Essentials through to Growth and Enterprise, and our team helps you make that call based on your results, not a sales target.

Most CX platforms are built for data teams and/or specific team. Resonate CX is built for everyone in the
organisation with dashboards differing for the frontline to managers. We go live in 3 weeks, deliver ROI in 3 months, and give your whole team clarity without a data degree, no bloated dashboards, no 12-month onboarding projects.

Absolutely. Some customers start with the channels and modules most relevant to their business today and expand as their CX program matures. There's no pressure to buy everything upfront.

Resonate CX integrates with many tech stacks, PMS, CRM, POS, HR systems, and more. Not sure about a specific integration? Ask us.

No. Resonate CX is built so anyone on your team, from frontline managers to the executive team, can read, act on, and share insights without a data analyst.

Absolutely. Book a demo and we'll walk you through the platform using real scenarios from your industry. No generic pitch, just a clear look at what Resonate CX can do for your business specifically.

Book a demo

Our customers typically see measurable results within 3 months, from improved retention to reduced operational costs.

G2 ROI

Our customers have a dedicated Customer Success Manager. In addition our support team is available for operational issues or challenges.

Resonate CX is purpose-built for multi-location businesses across retail, childcare, real estate, hospitality, and more. If you manage multiple sites and need visibility at scale, it's built for you.

Resonate CX is compliant with the Australian Privacy Act 1988, EU GDPR, and UK GDPR, and holds ISO 27001
certification, the internationally recognised gold standard for information security. Your data is protected from day one, through migration, and beyond.

Your data doesn't disappear, it moves with you. Our team manages the migration process end to end, with full compliance and security protocols in place throughout. You stay informed at every step.

Yes. Our team can work with you to build a clear ROI projection based on your industry, locations, and current CX setup. We make it straightforward for you to get internal buy-in, because we know that's half the
battle.

Your CX program will evolve, and so can your plan. Add channels, expand modules, or move tiers as your business grows. Your dedicated CX expert will guide you through it.

Customer Experience Platform — Pricing Built Around How Your Business Operates

Stop justifying the spend. Resonate CX is built to prove its worth by giving returns within 90 days.

ROI in 3 months

No hidden bill shocks

Reduce Operational Headcount

A Plan for Every Stage of Your Journey

ESSENTIALS

GROWTH

ENTERPRISE

Trusted by Customer-Obsessed BrandsAcross Retail, Childcare, and Real Estate

and many more…

The Smarter Way to Run Your CX programme – Powered by AI

How Resonate CX Pricing Works – and Why It’s Different

Compare Features Across Plans