Childcare and Before & After School Care Customer Experience Opportunities 2026 Webinar | USA
Led by Mita Bedi, CEO of Resonate CX and a trusted childcare expert, this session brings practical insights shaped by years of industry leadership and real-world data.
Register for the Webinar
Key Opportunities Emerging Across Childcare in 2026
Resonate CX brings together U.S. childcare decision-makers for an exclusive first look at the customer insights shaping 2026—marking our first-ever webinar for the U.S. market.
Our Childcare and Before & After School Care Customer Experience Opportunities 2026 Market Report reveals what families across the U.S. are truly telling providers, uncovering hidden opportunities, emerging risks, and critical experience gaps that will define the year ahead.
This session is designed for childcare leaders who want to stay ahead of evolving customer expectations and turn insight into confident action. Join us to explore the findings, connect with peers across the U.S., and leave with clear, practical direction for 2026.
Meet Your Speaker
Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
Trusted by Leading Childcare Providers Across the Globe
See Why Childcare Leaders Attend
The opportunity in 2026 is not simply “doing more marketing.” It’s aligning positioning, acquisition journeys, and service design to what families are actually prioritising especially under heightened due diligence and switching intent.
Don’t Just Take Our Word For It — Hear From Childcare Leaders Across Australia and the UK
“Key takeaways were how important it is to measure the customer experience in real-time.”
“Biggest thing for us is a check on the realignment of what we’re doing compared to what the market requirements and needs. Making sure that what we’re doing, we’re doing well.”
“Key takeaway is that no insight or no information is too much information and so finding ways to get better real-time insight is going to be critical for us going forward.”
“The depth of information shared really changed our perspective. We still feel like we didn’t really know what our consumers really wanted so that was really insightful.”
“Impressed by seeing the various opportunities between different levelness of people and seeing how important ongoing communication is from Day 1 and how we streamline those communication to make them more effective.”
“Key takeaway for me is definitely about ease and making it as seamless as possible for the parents.”
“Key takeaway was all about the Customer Personas. Really insightful to understand them. How they work, how they want to view what their children are doing everyday which is really beneficial.”
“You realise the power of data, particularly in our sector where care and service is our bread and butter and I think learning how we can better service our customers and our staff and using data to inform the decisions you’re making is really key.”
See What Awaits — Snapshots from Around the Globe
Explore highlights from our recent Childcare Insights events.
What You’ll Take Away
FAQs
Ready to Stay Ahead of Changing Parent Expectations?
Join childcare leaders from across the United States for an exclusive first look at the trends shaping enrolment, retention, and family experience in 2026.
Recognised for CX Excellence: Summer 2026
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