Childcare Customer Experience Opportunities 2026 Webinar | USA
Led by Mita Bedi, CEO of Resonate CX and a trusted childcare expert, this session brings practical insights shaped by years of industry leadership and real-world data.
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Key Opportunities Emerging Across Childcare in 2026
Resonate CX brings together U.S. childcare decision-makers for an exclusive first look at the customer insights shaping 2026—marking our first-ever webinar for the U.S. market.
Our Childcare Customer Opportunities Market Report reveals what families across the U.S. are truly telling providers, uncovering hidden opportunities, emerging risks, and critical experience gaps that will define the year ahead.
This session is designed for childcare leaders who want to stay ahead of evolving customer expectations and turn insight into confident action. Join us to explore the findings, connect with peers across the U.S., and leave with clear, practical direction for 2026.
This exclusive insight report will cover:
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Highly rated by last year’s attendees—don’t miss out.
“Key takeaways are the little things that we can improve in our tour experience. The warm and friendly team. You know, those simple little smiles and being warm and inviting for your service.”
“Key take away was actually the simplicity of what families want. From the staff friendliness, education, development of their children. I think it’s actually doing the basics extremely well, perfect.”
“We learnt a lot about the very specific needs that the families in the market have, the things that we can identify with, where we feel like we’re weak and the things that we feel like we’re kind of strong.”
“For the OSH sector is we really want to promote both the social development that attending OSH will bring the child and also the curriculums, programs and activities that we run as well.”
Highlights you need to see
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About the speaker
Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
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