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Resonate CX WEBINAR

Childcare and Before & After School Care Customer Experience Opportunities 2026 Webinar | USA

Led by Mita Bedi, CEO of Resonate CX and a trusted childcare expert, this session brings practical insights shaped by years of industry leadership and real-world data.

Wednesday | 5th of August, 2026
1:00PM ET / 10:00AM PT |

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Key Opportunities Emerging Across Childcare in 2026

According to NBC, US child care costs rose 29% in four years. Parents are paying more and they’re expecting more. 

When families pay $13,000+ a year, they don’t stay quiet when trust breaks. They research alternatives. They read reviews. And then they leave (often before you know they were at risk)

This exclusive webinar gives US childcare leaders their first look at the 2026 Childcare and Before & After School Care Customer Experience Opportunities Report: the most comprehensive parent sentiment study of its kind, now in the US for the first time. 

What You’ll Take Away

  • Churn: Why 1 in 4 families changed childcare provider in the last 12 months, and where early warning signs can appear before occupancy is impacted. 
  • Shortlisting: How families compare providers before they ever enquire, from search and reviews to websites, recommendations and local reputation. 
  • Conversion: Why the centre tour remains a critical enrolment moment, with 76% of families enrolling with a provider they toured. 
  • Trust: Why the first few months matter most, with 67% of families who switched doing so within the first six months of enrolment, and how early experience gaps can quietly shape retention. 

Built for top executives and decision makers at US childcare groups.

Secure Your Spot Now!
Mita Bedi
MEET YOUR HOST

Mita Bedi

CEO & Co-Founder, Resonate CX | Childcare Industry Keynote Speaker 

Mita Bedi is one of the most recognized voices in childcare customer experience globally. She has hosted 20+ executive childcare events across Australia, New Zealand, and the UK — speaking to 1,200+ childcare leaders live.

She delivered 30+ keynotes in 2025 alone, including the Early Childhood Council National Conference, the Busy Bees CX Annual Conference, and the Guardian Childcare & Education Network.

About Resonate CX

Resonate CX is the customer experience platform built for multi-location childcare operators. Trusted by 4,500+ centers globally — including BrightPath, Guardian Childcare & Education, Busy Bees, and Journey Early Learning. 

We turn real-time parent feedback into higher occupancy, stronger retention, and faster action on the ground. Rated 4.7/5 on G2. 50M+ parent experiences analyzed. 

Trusted by Leading Childcare Providers Across the Globe

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Don’t Just Take Our Word For It — Hear From Childcare Leaders Across Australia and the UK

  • “Key takeaways were how important it is to measure the customer experience in real-time.”
    Chris Fischer
    Paisley Park Early Learning Centres
  • “Biggest thing for us is a check on the realignment of what we’re doing compared to what the market requirements and needs. Making sure that what we’re doing, we’re doing well.”
    Matt Pease
    Sanctuary Early Learning
  • “Key takeaway is that no insight or no information is too much information and so finding ways to get better real-time insight is going to be critical for us going forward.”
    Warren Jacobson
    Camp Australia
  • “The depth of information shared really changed our perspective. We still feel like we didn’t really know what our consumers really wanted so that was really insightful.”
    Anjali Rauniyar
    Little Assets Early Learning
  • “Impressed by seeing the various opportunities between different levelness of people and seeing how important ongoing communication is from Day 1 and how we streamline those communication to make them more effective.”
    John Proctor
    South Hills Nursery
  • “Key takeaway for me is definitely about ease and making it as seamless as possible for the parents.”
    Chess Rau
    Monkey Puzzle Day Nurseries
  • “Key takeaway was all about the Customer Personas. Really insightful to understand them. How they work, how they want to view what their children are doing everyday which is really beneficial.”
    George Heath
    Super Camps
  • “You realise the power of data, particularly in our sector where care and service is our bread and butter and I think learning how we can better service our customers and our staff and using data to inform the decisions you’re making is really key.”
    Lewis Wale
    Tammies Childcare

See What Awaits — Snapshots from Around the Globe

Explore highlights from our recent Childcare Insights events.

FAQs

This webinar is designed for childcare and early learning leaders, operators, center managers, customer experience professionals, and anyone responsible for enrolment, retention, or family engagement.

You’ll gain exclusive insights into parent priorities, enrolment drivers, customer experience expectations, curriculum preferences, and emerging trends shaping childcare in 2026.

No. This webinar is complimentary, but registration is required to secure your place.

Yes. All registered attendees will receive access to the 2026 Childcare Customer Experience Opportunities Report following the webinar.

Yes. If you’re unable to attend live, register anyway and we’ll send you access to the recording after the event.

Absolutely. There will be an opportunity to submit questions during the session, and we’ll address as many as possible during the live Q&A.

This session is grounded in independent customer research, providing direct insights from parents and families. You’ll walk away with practical, evidence-based recommendations you can apply to your organization immediately.

Experience the Difference with Resonate CX

Ready to Stay Ahead of Changing Parent Expectations?

Join childcare leaders from across the United States for an exclusive first look at the trends shaping enrolment, retention, and family experience in 2026.

Register Now

Recognised for CX Excellence: Summer 2026 

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