Resonate cx resources
Retail
Explore blogs, reports, and real-world insights helping retailers create smarter, more connected customer experiences.
1-9 of 48 results
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- Report
Current State of Omni-Channel Retail Report 2026 | USA
Explore omni-channel retail in the USA, with insights into customer behaviour, friction points, and growth opportunities. -
- Blog
How to Improve Voice of the Customer Programme for Seasonal Retailers
Learn how to improve the voice of customers for seasonal retail: strategies to capture feedback and turning insights into actionable improvements. -
- Blog
How Retailers Use Experience Data to Make Smarter Product and Category Choices
Sales data tells you what sold, not what customers wish you stocked or why they left empty-handed. Learn how to use experience data to sharpen management decisions. -
- Blog
Creating a Retail Complaints Process: Why Logging Grievances Drives Customer Loyalty
Discover why most retail complaints never get logged, the hidden costs of missed feedback, and how a structured complaint process can turn customer dissatisfaction into actionable insight for stronger loyalty and smarter operations. -
- Blog
CX Metrics for Retailers: Building a VoC Strategy Around Relevant Success Metrics
Discover how retailers can move beyond simple satisfaction scores with a VoC strategy that predicts customer behaviour, boosts loyalty, and drives measurable revenue growth. -
- Blog
Using AI to Improve Retail Customer Experience
Discover how VoC and AI transform retail feedback into real-time insights that boost customer satisfaction and sales performance. -
- News
Resonate CX Takes 2026 Omni-Channel Retail Research to Retail Leaders Across Australia
Australia, 2026 — Resonate CX has concluded its annual retail insights roadshow across Sydney, Melbourne, and Brisbane, where senior retail executives gathered for the exclusive reveal of the Current State of Omni-Channel Retail 2026 report. -
- Event
Current State of Omni-Channel Retail: Market Research 2026 | Australia | Event
Watch the on-demand session with Mita Bedi exploring the future of omni-channel retail, evolving consumer expectations, and connected retail experiences. -
- Case Study
Rebel | Case Study
Embedded real-time feedback across 90+ stores, driving strong NPS growth and customer-led business decisions.
