Resonate cx resources
Industry Insights
Stay ahead with expert insights, research, and trends shaping the future of customer experience.
1-12 of 64 results
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- Report
Current State of Omni-Channel Retail Report 2026 | USA
Explore omni-channel retail in the USA, with insights into customer behaviour, friction points, and growth opportunities. -
- Blog
GetFeedback Migration: How to Choose the Best CX Platform for CX Leaders
GetFeedback migration is now a major priority for CX leaders looking to improve reporting speed, frontline adoption, AI-powered insights, and operational visibility. This guide explains how to migrate from GetFeedback without losing historical data, benchmarks, integrations, or survey continuity while choosing the best CX platform for long-term customer experience success. -
- Report
Childcare Customer Opportunities 2026 | USA
Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future. -
- News
Resonate CX Takes 2026 Omni-Channel Retail Research to Retail Leaders Across Australia
Australia, 2026 — Resonate CX has concluded its annual retail insights roadshow across Sydney, Melbourne, and Brisbane, where senior retail executives gathered for the exclusive reveal of the Current State of Omni-Channel Retail 2026 report. -
- Event
Current State of Omni-Channel Retail: Market Research 2026 | Australia | Event
Watch the on-demand session with Mita Bedi exploring the future of omni-channel retail, evolving consumer expectations, and connected retail experiences. -
- Case Study
Rebel | Case Study
Embedded real-time feedback across 90+ stores, driving strong NPS growth and customer-led business decisions. -
- Case Study
BCF | Case Study
Grew NPS by 17+ points across 136+ stores in 4 years, using customer feedback to expand share of wallet. -
- Case Study
Walmart | Case Study
Piloted across 10 stores, then scaled to 400+ locations and 100,000+ staff with a steady NPS uplift. -
- Case Study
TasNetworks | Case Study
Replaced a decade-old VoC programme with real-time CX, growing monthly feedback from 140 to 5,000 responses. -
- Case Study
Busy Bees New Zealand | Case Study
Sustained world-class NPS across hundreds of centres with 30/60/90-day feedback and early churn intervention. -
- News
Resonate CX Hosts Exclusive London Event Unveiling 2026 Nurseries Customer Experience Opportunities Report
London, United Kingdom, 2026 — Senior leaders from across the UK nursery and wraparound care sector gathered in London for the exclusive launch of Resonate CX's Nurseries Customer Experience Opportunities 2026 report, the platform's latest annual study into what families want from early education and how provider expectations are shifting. -
- Case Study
Thrive Early Learning Centre | Case Study
Tripled CX governance across centres, boosting occupancy through always-on family and employee feedback.
