lga customer Experience Management Solutions
Deliver best-in-class citizen experience
The Resonate AI-native Customer Experience Management (CXM) platform helps leading LGAs build sustainable and thriving communities. An essential platform for the LGAs of the future.
Improve processes and efficiencies
Understand citizen sentiment and help move resources to the right services.
Reduced customer effort
Identify friction in the current journey and eliminate for customer ease.
Enable cross-organisational success
Easily share data on what a 10/10 experience looks like, allowing others to replicate.
Reduce cost
to serve
Enable minimal customer interactions with council by understanding the two most critical moments on the journey.
First contact resolution
Better understand how to enable first contact resolution by customer segments and service request types.
Post-service resolution
Ensure initial service is delivered to a satisfactory standard.
Make targeted investments
Use customer experience data to ensure you’re making every dollar count.
Customer-focused investments
Use rich customer insight to make targeted investments that improve CX.
Service-focused investments
Use customer sentiment to build exceptional service delivery.
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation
“Resonate allows us to learn, adapt and best serve our customer in a changing retail environment.“
Madeline Harris
National Customer &
Communications Manager
Rebel Sport
“Resonate has been helpful to gain family and staff feedback.”
Brooke Doherty
Childcare Centre Director
Thrive Early Learning Centre
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck Davis
Customer Experience Lead
Bluescope
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
“Powerful platform for providing valuable real time insight on customer satisfaction levels.“
Samar Ahsan
Manager
St. Johns Ambulance
“Seamless integration, collaboration and support.“
Rajender Singh
IT Application Support Officer
Latrobe Community Health Service
Create a difference by understanding the whole journey
Getting to know your customer’s full journey helps you break silos and make improvements which affects the whole journey rather than single touch points.
Understand the complex ecosystem of influencers
Understand every touch point and their importance in the journey to prevent customers from churning
Discover which points are creating a potential loss in revenue
Improve customer experience continuously to compete with disruptions
Discover the trends
Our AI-native text analytics engine help you identify the trends and topics as they develop, giving you richer insights about each part of the customer journey.
Find the sentiment
Together with the topics and trends, discover the customer sentiments and find out the things you are doing well and the ones you need to improve.
Plan action
AI-based root cause analysis and closing the loop workflow within each touch point provides you opportunity to tackle the pain points more efficiently.
Learn from one of our LGA Experts how to reduce your cost to serve.
See how leading organisations are driving market share using our AI-powered CXM
…and many more.
Video
Growing CX and Voice of Customer Featuring City of Whittlesea
Learn the City of Whittlesea’s innovative approach to CX and explore key LGA strategies to deliver exceptional service and foster community engagement.
“We chose Resonate because it’s a beautiful, simple program that our teams use very easily. It’s intuitive and provides us with exactly what we need in terms of family relationships.”
Jordan Glancy
City of Whittlesea
Webinars
LGA Citizen Experience Opportunities 2023 Webinar
Join Mita Bedi, in this webinar and learn what are the key insights to enhance citizen experience in 2023, discover opportunities and more.
“I cannot imagine how we could replace this system and the insights it provides now that it’s embedded into our day-to-day management.”
Sam King
Chief Executive Officer
Tops Day Nurseries
Talk to one of our LGA CX experts and find out how to improve processes and efficiencies with Resonate’s platform.
Related Resources
Reports and Whitepapers
LGA Citizen Experience Opportunities 2023
Download Resonate commissioned Market Study to learn the key insights to enhance citizen experience in 2023, discover opportunities and more.
Guides and eBooks
Essential Guide for LGAs: Using CX Insights for Making Targeted Investments
Explore key data-driven decision-making examples and enhance customer experience in government with our comprehensive LGA guide.
Blog
The Must Haves for Successful CX Programs in LGA
LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to those with special needs.
