The State of the Tenant 2026: US Multifamily & Resident Experience Insights
Discover what today’s multifamily residents expect, what drives satisfaction and loyalty, and how resident experience can influence retention and long-term property performance.
Download the 2026 Report
Free Report | US Market Insights | Research-Backed Findings
Understand What Today’s Multifamily Residents Really Want
The US multifamily market is evolving, with changing resident expectations shaping experience, loyalty and retention.
The State of the Tenant 2026 report reveals key insights into what today’s US multifamily residents value most.
Turn Resident Insights into Better Experiences
Discover what drives resident experience, satisfaction, loyalty, and retention—and turn these insights into actionable CX strategies.
Understand Resident Expectations
Discover what matters most to today’s multifamily residents.
Identify Retention Drivers
Explore the factors influencing satisfaction, loyalty, and renewals.
Find Experience Gaps
Identify gaps between resident expectations and experiences.
Make Data-Driven Decisions
Use resident insights to strengthen your CX strategy.
What You’ll Discover in the 2026 Report
01 — US Multifamily Market & Resident Trends
Explore the changing market dynamics and resident expectations shaping the multifamily industry.
Figure 1. Repairs is still the 1 pain point by reach: 44% rate it at least a moderate concern. Only 29% say it’s not an issue.
02 — The Changing Resident Experience
Understand what today’s residents expect from their properties and overall experience.
Figure 2. The three renter segments represent distinct housing priorities, with Managed Residents seeking reliability and consistency, Value Renters weighing price against quality and transparency, and Launchpads prioritising needs shaped by their life stage and circumstances.
03 — Resident Satisfaction & Loyalty
Discover the experience factors that contribute to stronger resident satisfaction and loyalty.
Figure 3. Across the tenant journey, move-in is performing well, but repairs and ongoing communication are the critical weak spots. Rising expectations for clarity, updates, and responsiveness mean operators must elevate transparency across every step.
04 — Retention & Resident Relationships
Explore the relationship between resident experience, loyalty and retention.
Figure 4. Under a dream-experience scenario, nearly six in ten tenants become willing to stay 12– 24 months — a significant shift from today’s short-term mindset. This shows that great experiences directly translate into stronger commitment and longer stays.
05 — Opportunities for Multifamily Operators
Identify opportunities to use resident feedback and CX insights to improve the resident journey.
Figure 5. Tenants’ dream setup is driven by simple, high-impact essentials — fast Wi-Fi, reliable laundry, and all-in bills matter far more than high-investment amenities or premium extras.
Built for Multifamily & Real Estate Leaders
The report is designed for professionals looking to better understand resident expectations and improve property and customer experience.
If resident satisfaction, experience and retention are important to your business, this report is for you.
Resident Experience Is More Than Satisfaction
For multifamily operators, resident experience can extend beyond day-to-day satisfaction. It can influence loyalty, retention, occupancy and the long-term value of the resident relationship.
By continuously understanding resident feedback, property and CX teams can identify experience gaps, prioritise improvements and make decisions based on what residents actually value.
FAQs
What are Your Residents Telling You?
The State of the Tenant 2026 report gives multifamily and real estate leaders the insights they need to understand changing resident expectations and identify opportunities to improve resident experience.
Download the report and discover the trends shaping resident experience in 2026.