NEW RELEASE: 2025 Childcare & Retail Market Research Reports AUSTRALIA & UNITED KINGDOM
CX, VOC, NPS, EX & SX MANAGEMENT PLATFORM
CX, VOC, NPS, EX & SX MANAGEMENT PLATFORM
Accelerate
with AI-Powered CXM
Gain Market Share
Reduce Churn
Grow Revenue
Gain Market Share
Reduce Churn
Grow Revenue
THE FUTURE OF CX IS HERE!
Meet Your
Personal CX Analyst
Simplify experience
management with
our ground-breaking,
AI-driven platform
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation.
Drive growth with our award-winning CXM platform
Solution for every use case
All-in-one experience management platform
Customer Experience
Harness the transformative power of AI-driven insights to capture, analyse, and improve every customer experience.
Employee Experience
Leverage AI-driven insights to hear your employees. Understand their truth. Take action to drive happier, more productive teams.
Social Experience
Grow with your brand reputation, increase your review rating, and close the loop on your online reviews!
Complaints Experience
Resolve complaints before they destroy your reputation and map your customers’ pain points to transform complaints into praise.
Facial Emotion Analytics
Get a whole new lens on the behaviour of your customers by just observing their emotions as they walk through your store.
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Growth begins with great customer experiences
Integrating with the biggest and best is our thing - and we integrate them for you.
Just sit back and relax.
50M+
Transformed experiences
Over 50 million experiences
turned into delight
8,000+
Global super-users
Includes concurrent active users all over the world.
4.7/5
Market leading rating
Based on G2’s Global Rating for SaaS Companies
The biggest names in the game love us
...and many more.
CUSTOMER SUCCESS STORIES
The perfect CXM partner for you
Discover unparalleled CXM success with us. Our track record of elevating customer experience journeys has consistently delivered outcomes for companies across all industries worldwide.
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have CX been working together to drive customer experience throughout their organisation.
How Tops Day Nurseries Increased Its Customer Advocacy
Discover how Tops Day Nurseries increased their NPS and Employee NPS scores through the closed-loop feedback process.
How Workplace Assured Transformed B2B CX
Discover Workplace Assured’s success in elevating customer experience through feedback-driven strategies.
How Workspace used Resonate CX for Data-Driven Investments
Discover how Workspace Group streamlined processes and drove sustainable growth in the real estate industry.
LCHS’s Journey to Achieving 61% Increase in Feedback Responses
Discover how Resonate.CX helped LCHS achieve a 61% increase in feedback responses and a peak NPS of +77 in this compelling case study.
How Expedia ANZ Improved Travel with a Customer-First Approach
Explore how Expedia focused on key drivers that enabled them to create memorable experiences for their customers.
Start Accelerating Customer Delight
We are passionate about driving business growth and creating a lasting competitive advantage by helping you manage delightful customer experiences.
Latest in Resonate.CX
Case Study
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TheirCare Case Study
Discover how TheirCare turned customer feedback into fuel for growth. By partnering with Resonate CX, TheirCare streamlined feedback across locations, boosted NPS, and transformed onboarding pain points into moments of delight.
Report
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Current State of Omni-Channel 2025 Australia | Report
Get first-hand insights on huge conversion opportunities in the Australian Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.
Blog
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Customer Experience Automation (CXA): A Comprehensive Guide
I. Introduction to Customer Experience Automation Customer experience has long been one of the most challenging aspects of running a
Retail CX Insights: Understanding Consumer Mindsets in 2024 (Part 1)
The retail landscape is no longer a battle between online and in-store. These two coincide to give customers the best shopping experience, wherein physical stores play a big role in the overall customer experience journey—
