cX, voc, NPS, EX & Sx management platform
Accelerate
Customer Delight
with AI-Powered CXM
Gain market share
Reduce churn
Grow revenue
Retail CX Event | Consumer Insights Report: What CX is Driving In-Store Conversion
Sydney
14.08
Melbourne
15.08
Brisbane
16.08
Drive growth with our award-winning CXM platform
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck Davis
Customer Experience Lead
Bluescope
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Resonate has been helpful to gain family and staff feedback.”
Brooke Doherty
Childcare Centre Director
Thrive Early Learning Centre
Simplify experience management with our groundbreaking, AI-driven platform
Solution for every use case
All-in-one experience management platform
Customer Experience
Harness the transformative power of AI-driven insights to capture, analyse, and improve every customer experience.
Employee Experience
Leverage AI-driven insights to hear your employees. Understand their truth. Take action to drive happier, more productive teams.
Social Experience
Grow with your brand reputation, increase your review rating, and close the loop on your online reviews!
Complaints Experience
Resolve complaints before they destroy your reputation and map your customers’ pain points to transform complaints into praise.
Facial Emotion Analytics
Get a whole new lens on the behaviour of your customers by just observing their emotions as they walk through your store.
Voice of the Customer
Seek feedback from your customers to re-engage and delight them, gaining rich insights into their experience to transform your organization.
Growth begins with great customer experiences
Turn your team into a goal-hitting machine, powered by AI
Pair automation and AI to streamline your operations and transform unstructured feedback into clear insights. Automation allows you to scale multi-touchpoint programs and multi-channel feedback without having to manually send surveys.
Fastest 2 week onboarding
you’ll ever experience
Get your NPS program up and running in just 2 weeks vs months!
Get a dedicated customer experience manager
We go beyond software and hold your hand throughout your CX journey
Make actioning feedback
fun and rhythmic
With role-specific dashboards, acting on feedback becomes a habit. Feedback flows rhythmically. Opportunities are never missed.
Integrating with the biggest and best is our thing – and we integrate them for you.
Just sit back and relax.
Transformed experiences
Over 50 million experiences turned into delight
Global super-users
Includes concurrent active users all over the world.
Market leading rating
Based on G2’s Global Rating
for SaaS Companies
The biggest names in the game love us
…and many more.
CUSTOMER SUCCESS STORIES
The perfect CXM partner for you
Discover unparalleled CXM success with us. Our track record of elevating customer experience journeys has consistently delivered outcomes for companies across all industries worldwide.
Case Studies
The Power of Customer
Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
“Resonate has been instrumental in assisting the Sports division as it develops further into a true customer-centric organisation and we look forward to the future of this ongoing partnership.”
Wayne Tozer
Executive General Manager
Retail Sports Division
Case Studies
How Tops Day Nurseries Increased Its Customer Advocacy
Discover how Tops Day Nurseries increased their NPS and Employee NPS scores through the closed-loop feedback process.
“Resonate has been a game-changer for us. Their team is super helpful and knowledgeable, providing valuable insights that help us make positive changes.”
Diane Wycherley
Chief Operations Officer
Case Studies
How Workplace Assured Transformed B2B CX
Discover Workplace Assured’s success in elevating customer experience through feedback-driven strategie.
“The integrity and commitment of the Resonate team is something not often come upon in partner. Our journey was made so much more effective and efficient because we knew they were in it for our success.”
Mei Koon
General Manager
Marketing and Communications
Case Studies
LCHS’s Journey to Achieving 61% Increase in Feedback Responses with Resonate.CX
Discover how Resonate.CX helped LCHS achieve a 61% increase in feedback responses and a peak NPS of +77 in this compelling case study.
“To be able to manage and design services whether they’re new or for service improvement without a platform like Resonate—that has such powerful capabilities—would be impossible.”
Michelle Webster
Business Development Manager
Start Accelerating Customer Delight
We are passionate about driving business growth and creating a lasting competitive advantage by helping you manage delightful customer experiences.
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Case Study
JAG Case Study
Discover how Junior Adventures Group is transforming outside school hours programmes with AI-powered CXM
Report
Childcare Customer Opportunities 2024 | Report
Your essential guide to understanding evolving customer needs, identifying growth opportunities, and navigating the future of childcare services.
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage – from pre-shop research to post-purchase engagement.
