Feedback and COMPLAINT EXPERIENCE MANAGEMENT (CEM) SOLUTIONS

Redefine Complaint Experience Management (CEM) Process in Organisations

Turn negative feedback into loyalty. Move beyond basic ticketing. Resonate’s Complaints Experience Management (CEM) platform helps you resolve issues faster, meet regulatory standards, and uncover systemic insights that drive growth.

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Partner with Resonate CX to Capture Client Feedback in Real-Time

See exactly where bottlenecks happen. Understand the emotional state of your complainants. Instantly get notified of high-risk cases.

Increase and maintain high occupancy

Strengthen relationships with customer churn risks before they leave and switch to a competitor

Boost reputation and word-of-mouth referrals

Eliminate operational risk and increase the number of promoters to drive more referrals.

Improve programmes and daily operations

Make targeted investment by understanding trends and provide relevant staff coaching.

Why Is Complaints Experience So Important

$321B

The amount global lenders have paid in fines and fees since the last financial crisis of the century

- BCG Bloomberg

1:26

For every customer complaint, there are 26 other unhappy customer who have remained silent

- Lee Resources

64%

The percentage of consumers that are willing to switch to a competitor after just one poor customer experience

- Text.com

8 out of 10

The ratio of customers and clients who feel more loyal to brands that resond to and solve their complaints effectively.

- Khoros

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Best in class complaints experience management (CEM) platform

Resonate brings its expertise from implementing and managing CX programs into managing the Complaints Experience. With the experience management platform, you can understand the complaints resolution journey, and key moments of truth and bring actionable insights for building a proactive complaints resolution process.

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Always-On Customer Experience The Secret to Continuous Growth

Rated (4.6 stars) on G2

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50M+

Transformed experiences

Over 50 million experiences turned into delight

8,000+

Global super-users

Includes concurrent active users all over the world.

4.6/5

Market leading rating

Based on G2’s Global Rating for SaaS Companies

Platform to Drive Stable Occupancy and Stronger Retention

Gain the clarity you need to replicate success across your entire footprint. Our platform decodes the drivers of customer acquisition, identifies attrition risks before they escalate, and reveals exactly why customers choose you, ensuring every site operates with total consistency and confidence.