Feedback and COMPLAINT EXPERIENCE MANAGEMENT (CEM) SOLUTIONS
Redefine Complaint Experience Management (CEM) Process in Organisations
Turn negative feedback into loyalty. Move beyond basic ticketing. Resonate CX’s Complaints Experience Management (CEM) platform helps you resolve issues faster, meet regulatory standards, and uncover systemic insights that drive growth.
Live in 3 Weeks
Act in 3 Clicks
ROI in 3 Months
Trusted by the best
Partner with Resonate CX to Capture Client Feedback in Real-Time
See exactly where bottlenecks happen. Understand the emotional state of your complainants. Instantly get notified of high-risk cases.
Increase and maintain high occupancy
Strengthen relationships with customer churn risks before they leave and switch to a competitor
Boost reputation and word-of-mouth referrals
Eliminate operational risk and increase the number of promoters to drive more referrals.
Improve programmes and daily operations
Make targeted investment by understanding trends and provide relevant staff coaching.
Why Is Complaints Experience So Important
$321B
The amount global lenders have paid in fines and fees since the last financial crisis of the century
- BCG Bloomberg
1:26
For every customer complaint, there are 26 other unhappy customer who have remained silent
- Lee Resources
64%
The percentage of consumers that are willing to switch to a competitor after just one poor customer experience
- Text.com
8 out of 10
The ratio of customers and clients who feel more loyal to brands that resond to and solve their complaints effectively.
- Khoros
Best in Class Complaints Experience Management (CEM) Platform
Resonate brings its expertise from implementing and managing CX programs into managing the Complaints Experience. With the experience management platform, you can understand the complaints resolution journey, and key moments of truth and bring actionable insights for building a proactive complaints resolution process.
Platform to Drive Stable Occupancy and Stronger Retention
Gain the clarity you need to replicate success across your entire footprint. Our platform decodes the drivers of customer acquisition, identifies attrition risks before they escalate, and reveals exactly why customers choose you, ensuring every site operates with total consistency and confidence.
Visibly and Timely Complaints Process
Visibly - Timely - Fair - Effective - Impactful Experience Management
Track Every Experience in Analytics & Reporting
Real-time actionable insights to help improve the experience
Root Cause Analysis
Uncover the root causes of complaints
Rated (4.6 stars) on G2
Transformed experiences
Over 50 million experiences turned into delight
Global super-users
Includes concurrent active users all over the world.
Market leading rating
Based on G2’s Global Rating for SaaS Companies
Seamless Integrations with the Tools You Trust.
We are the perfect CX Partner for you
Are you ready to open up new business opportunities through complaint experience management?
Get ready to bring the customer to life within your organisation.
Gain market share
Reduce churn
Grow revenue
Consult an Expert
Related Resources
-
- Blog
Complaint Experience Management Software: What Enterprise CX Teams Should Compare in 2026
Enterprise complaint programs rarely fail because teams cannot close a case. The harder problem is knowing whether the organisation is resolving the right issues, prioritising the right risks, and learning... -
- Blog
Tenant Experience in Commercial Real Estate: What Modern Occupiers Expect
Discover how to solve the biggest challenges in commercial real estate by bridging the gap between tenant experience and portfolio management to increase retention and value. -
- Blog
Customer Feedback Loop: 6 Failure Points and How to Fix Them
Learn how to improve a customer feedback loop by finding breakdowns in context, prioritization, ownership, follow-up, and measurement.
