CX Resources

Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.

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How Work Patterns & Other Factors Are Reshaping Childcare Needs

Federico Sasse • June 13, 2025

The childcare landscape in Australia is in the midst of a transition. As work patterns shift and families rethink their

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- Customer Experience
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- CX Insights
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- Education
The Three Childcare Parent Personas: How Each Family Segment Chooses a Provider

Federico Sasse • June 3, 2025

Not all parents’ childcare needs are created equal. Some drop off every day without a second thought. Others debate every

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- Customer Experience
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- CX Insights
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- Retail
Stop Losing Sales: How to Improve Basket Size, Checkout, and Delivery in 2025

Federico Sasse • May 29, 2025

Retailers in Australia now face a different business landscape from that of even just a few years before. Evolving shopping

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- Event
Insights on the Rocks: CRE Executive Exchange & Market Insights | Event

Join us as we connect with the right people, gain timely insights, and be part of the conversation driving the office comeback.

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- Report
Insights on the Rocks: CRE Executive Exchange & Market Insights | United Kingdom | Report

Get first-hand insights on key experience drivers for a successful office return.

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- Event
Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Event

Join our CEO, Mita Bedi, as she presents the key findings from our exclusive Current State of Retail Customers: UK Market Research Report 2025.

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- Report
Retail Customer Opportunities: Market Insights Report 2025 United Kingdom | Report

Get first-hand insights on huge conversion opportunities in the UK Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.

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- Report
Childcare Customer Opportunities 2025 New Zealand | Report

New Zealand – Your essential guide to understanding evolving customer needs, identifying growth opportunities, and navigating the future of childcare services.

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- Report
Current State of Omni-Channel 2025 New Zealand | Report

Get first-hand insights on huge conversion opportunities in the New Zealand Retail Market. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.

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- Report
Current State of Customer Service and Experience Expectations USA 2025 | Report

This report examines the American consumers support journeys, pinpoints successes and failures, considers the target audience for design, and envisions the ideal interaction.

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- Case Study
TheirCare Case Study

Discover how TheirCare turned customer feedback into fuel for growth. By partnering with Resonate CX, TheirCare streamlined feedback across locations, boosted NPS, and transformed onboarding pain points into moments of delight.

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- Coffee with Resonate
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- Video
Elevating Customer Experience and Drive Growth with TheirCare | Video

Discover how TheirCare revolutionised how they track, analyse, and improve customer experience (CX) at every touchpoint.

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