CX Resources

Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.

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    • Customer Experience
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    • Voice of the Customer

    How to Conduct a Customer Experience Audit: A Step-by-Step Guide for 2026 
    Alvier Marqueses • May 1, 2026
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    • Customer Experience
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    • General
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    • Net Promoter Score
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    • Voice of the Customer

    NPS Passives (Neutrals): Why 7s and 8s Are Your Biggest Risk
    Aryne Monton • April 29, 2026
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    • Customer Experience
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    • Feedback Management
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    • General
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    • Voice of the Customer

    What Is Customer Effort Score (CES)? The Complete 2026 Guide
    Alvier Marqueses • April 27, 2026
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    • Event

    State of the Flexible Workspace Market Insights Report 2026 | United Kingdom | Event
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    • Case Study

    Rebel | Case Study
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    BCF | Case Study
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    Walmart | Case Study
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    • Event

    Nursery and Wraparound Customer Experience Opportunities 2026 | United Kingdom | Event
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    TasNetworks | Case Study
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    Busy Bees New Zealand | Case Study
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    Thrive Early Learning Centre | Case Study
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    Family First Nurseries | Case Study
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