CX Resources
Discover tips and real-life examples to make your customers’ and employees’ experiences even more delightful.
Case Studies
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
Improving Retail Frontline CX at Walmart
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
How Expedia ANZ Improved Travel with a Customer-First Approach
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
CX eBooks
Guide to Successful CX Programs: Introduction
This e-book serves as your primer to the world of NPS — the Net Promoter Score — a pivotal metric that has redefined how businesses measure and understand the customer experience meaning.
Guide to Successful CX Programs: Launch
The Second Part 2 of the CX Guide eBook emphasizes on the essential nature of the Net Promoter Score (NPS) and the critical role of feedback in crafting potent CX strategies.
Guide to Successful CX Programs: Optimize
The Last Part of the CX Guide provides a comprehensive look at the stages of monitoring and optimizing your CX program, offering actionable advice to steer clear of common CX pitfalls.
CX Reports and Whitepapers
The Current State of Brick-and-Mortar Retail Customers
Recent years have brought a few changes to in-store shopping with the introduction of online shopping and advanced technology. Despite this, many consumers continue to prefer in-store shopping. This report looks at customer behaviour in brick-and-mortar stores.
LGA Citizen Experience Opportunities 2023:
Victorian LGAs
In this report, you will get valuable insights on the following: (1) What is driving citizen experience in Victoria?, (2) How can Victorian LGAs benefit from the citizen experience?, (3) Key opportunities for improvement, and a whole lot more on CX for LGAs.
Videos and Webinars
Published Articles
Why Closed Loop Feedback is Important to Increased Customer Advocacy
In the evolving landscape of Customer Experience (CX), the role…
How to Provide the Best Retail Customer Experience
What does a retail customer consider the best buyer experience?…
Improve In-Store Sales With An Omni-Channel Retail Approach
In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy…
Customer Purchase: When Do Customers Make an Impulse Buy?
Times are changing for brick-and-mortar retailers. Customer purchase and online…
Top Causes of In-Store Churn and How to Prevent Them
While online channels are booming, brick-and-mortar shops are still wholly…
In-store Shopping Experience: Why Customers Keep Coming Back
We all dream to provide the perfect in-store shopping experience…
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