Customer Experience Management Platform
Collect customer feedback.
Understand sentiments. Automate actions. Improve what matters most.
Resonate CX connects every customer touchpoint into one AI-powered view. See what’s hurting retention, what’s driving revenue, and exactly where to act in real-time speed.
Trusted by the best
From Feedback to Action in Minutes with AI-Driven CXM
An AI-powered customer experience management platform that helps you move beyond just running customer surveys.
Customer Experience Management (CXM) helps organisations understand how customers feel, identify areas of friction, and turn feedback into measurable business improvements.
Collected data tracks the entire journey—from onboarding and daily use to support and exits. Capturing these physical and digital interactions provides a complete, lifetime view of the customer experience.
AI-powered CXM can decode customer emotions, pinpoint critical journey moments, and uncover the root causes behind recurring trends to truly understand your audience.
When customers feel heard, understood and valued, they stay longer, spend more and become advocates for your brand. CXM helps turn customer feedback into a continuous cycle of improvement and growth.
Meet Resonate CX: AI-Powered Clarity in Real-Time
Resonate CX takes traditional feedback and supercharges it with artificial intelligence.
We give you a living, breathing, holistic view of customer behavior at every single touchpoint, so you can stop playing catch-up and start leading the conversation.
Every Customer Moment, Captured
A CXM platform should never leave you guessing.
Resonate CX captures feedback and experience data across the entire customer journey, giving you a complete view of what customers think, feel and do.
Relationship & Loyalty Touchpoints
Retention, advocacy, loyalty and long-term customer engagement.
Key Customer Milestones
Purchases, renewals, transitions, upgrades and policy or fee changes.
Enquiries & First Impressions
New enquiries, tours, demonstrations and onboarding experiences.
Product & Service Usage
Everyday interactions, support requests and service experiences.
Exit & Churn Signals
Cancellation feedback, exit surveys and reasons for leaving.
A Complete View of the Customer Journey
Rather than collecting feedback from a single moment, Resonate’s CXM connects experiences across the entire lifecycle.
Built Around Your Customer Journey
Every organisation has unique touchpoints.
Resonate CX adapts to your customer lifecycle, allowing you to capture feedback from the moments that matter most
1
Discover
Awareness, enquiries and first impressions
2
Evaluate
Tours, demonstrations and research
3
Join
Purchasing, enrolment and onboarding
4
Engage
Product usage, support and service interactions
5
Retain
Loyalty, advocacy and relationship building
6
Exit
Cancellations, departures and churn feedback
A Foundation Built for Action, Not Just Reporting
Most CX platforms stop at insights. Resonate CX is built to close the loop — from the first feedback signal to the frontline fix.
Improve
4. Drive sustainable change across your organisation
Discover
3. Turn raw feedback into intelligence with AI-powered insights
Listen
1. Capture feedback everywhere your customers interact
Act
2. Get feedback to the people who can do something about it
Start listening. Capture customer sentiments.
Leverage automated omnichannel surveys and AI-driven dialogue to capture real-time, multi-touchpoint feedback that boosts response rates and uncovers the real customer insights.
Act with clarity. Close the loop.
Turn insights into immediate action by equipping your frontline teams with real-time alerts, and prioritized workflows across all your business platforms.
Discover opportunities. Identify churn risks ahead.
Visualise your performance, benchmark against peers, proactively flag emerging risks, and let AI translate text feedback into clear, actionable themes.
Improve and scale without limits.
Drive sustainable organizational change by uniting every team around real customer feedback while scaling public advocacy to boost your brand reputation.
See What's Possible With Resonate CX
Discover how our platform helps teams turn feedback into measurable business outcomes.
Turn Feedback Into Meaningful Insights
Collecting feedback is only half the story. The real value comes from understanding what customers are saying, why they're saying it, and what actions will create the greatest impact.
Resonate CX automatically analyses feedback from every touchpoint, transforming raw data into clear, actionable intelligence.
Measure customer emotion and satisfaction.
Pinpoint key moments across the customer lifecycle.
Identify recurring topics and trends.
Turn insights into prioritised actions.
Understand the drivers behind customer feedback.
Monitor changes and measure improvement over time.
See the Bigger Picture
Connect feedback across channels for a complete view of customer experience.
Spot Issues Earlier
Detect emerging risks before they become widespread problems.
Prioritise What Matters
Focus on improvements that deliver the greatest impact on customers and business outcomes.
Track Performance Over Time
Monitor trends, measure progress and demonstrate ROI with confidence.
Recognised for CX Excellence Summer 2026
Modules You Don’t Typically See in Most CXM Platforms
The 4 Core Benefits of CXM
Improve Satisfaction
Resolve issues faster
Increase Retention
Reduce churn and build loyalty
Make Better Decisions
Prioritise with confidence
Drive Growth
Increase revenue and advocacy
Why It Matters
When customers feel heard, understood and valued, they stay longer, spend more and become advocates for your brand. CXM helps turn customer feedback into a continuous cycle of improvement and growth.
From Raw Feedback to Bottom-Line Results. Stories of Customer-Led Success
See how industries close the loop faster, empower frontline teams, and turn customer experience into their biggest competitive advantage.
Ready to make customer feedback your biggest growth lever?
Join 8,000+ CX professionals using Resonate CX to listen, learn, and act in real-time.
Growth Begins with Great Experiences
Launch Faster
Get your NPS program up and running is just 3 weeks vs months!
Make Actioning Feedback Easy
With role-specific dashboards, acting on feedback becomes a habit. Feedback flows rhythmically. Opportunities are never missed.
Powered by AI
Pair automation and AI to streamline your operations and transform unstructured feedback into clear insights
Turn Performance Into Results
Automation allows you to scale multi-touchpoint programs and multi-channel feedback without having to manually send surveys.
Dedicated CX Expert Support
We go beyond software and hold your hand throughout your CX journey.
We play well with CRMs, APIs, and HRIS — and we build the connection for you. Your existing stack, your existing workflows.
Resonate CX sits on top and makes everything smarter.
What Leaders Say — in Their Own Words
FAQs
Stop Guessing What Your Customers Want
Book a personalized walkthrough to see how easily you can transform raw, scattered feedback into clear, actionable intelligence for your entire organization.
Gain market share
Reduce churn
Grow revenue
Let’s Make Your VoC Impactful
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