Platform Features
It starts with listening
Automated, multi-channel, real time feedback capture
Automated Omni Channel Surveys
Let our technology help you reach your customers across channels and touchpoints of their choice
Increased Response Rates
Let our advanced ML driven AI systems analyse and surveys that elicit the best responses
Multi touchpoint feedback
Relationship, episodic and multi touchpoint feedback
Platform Features
Act fast and deliver delight
The platform provides access to actionable insights that allow your frontline teams to close the loop quickly and deliver delight
Role specific dashboards
for compelling action at the frontline
Automated workflows
powering service recovery at scale
Team performance
Using powerful AI driven platform, we can identify key areas of performance and improvement from CS team to the business unit level
Platform Features
The path to strategic improvement
Deep dive into each experience to understand the why before investing in improvements, driving true revenue growth and competitive advantage
Contextual data
Tie in contextual data with Experience data to get valuable business insights, not just a score
Text and Sentiment Analysis
Transform unstructured customer feedback, sentiment and verbatim into well organised, structured insights.
Root Cause Analysis
Let our advanced ML driven AI systems do the heavy lifting and analyse the data for you
Platform Features
Win customer loyalty by improving each experience
Bring customer centric culture to life in your organisation
CX with Context
Bring Operational and CX Data together to understand present and past context to make changes and plan better.
Bring back office and head office teams on CX journey
Bringing the customer closer, scaling customer empathy
Manage the customer journey
All touchpoints in One Place.
Your customers have a plethora of ways to interact with you. Connect all the customer touchpoints together and actively monitor each phase of their customer journey.
Stay connected to your customers wherever you go
Bring Operational and CX Data together to understand present and past context to make changes and plan better.
See how leading brands are driving market share using CX
Super Retail Group has been using Resonate as its partner in gathering insights into customer needs & behaviours over 5 years.
-wayne tozer
Executive General, Manager Retails Sports Division
