CUSTOMER EXPERIENCE
MANAGEMENT PLATFORM
From Feedback to Action in Minutes with AI-Driven CXM
An AI-powered customer experience management platform that helps you move beyond just running customer surveys.
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck Davis
Customer Experience Lead
Bluescope
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Resonate has been helpful to gain family and staff feedback.”
Brooke Doherty
Childcare Centre Director
Thrive Early Learning Centre
“Easy to navigate. Great for deep diving for strategy planning.“
Rob Mason
User
Small Business
“Powerful platform for providing valuable real time insight on customer satisfaction levels.“
Samar Ahsan
User
Small Business
“Excellent platform providing valuable information about CX.“
Alison Brice
User
Mid-Market
It starts with listening
Automated, multi-channel, real-time feedback capture
Automated Omni Channel Surveys
Let our technology help you reach your customers across channels and touchpoints of their choice
Increased Response Rates
Let our advanced AI-driven platform analyse unstructured data and automate surveys that elicit the best responses
Multi-Touchpoint Feedback
Highlight trending topics and gain immediate insights into what requires your attention at critical moments.
Act with clarity and discover opportunities
Role-specific dashboards to make actioning fun and rhythmic
Automated workflows powering service recovery at scale
Powerful AI-driven platform for identifying key areas of performance and improvement from the CS team to the business unit level
Improve and scale without limits
Deep dive into each experience to understand the why before investing in improvements, driving true revenue growth and competitive advantage
Contextual Data
Tie in contextual data with experience data to get valuable business insights, not just a score
Text and Sentiment Analysis
Transform unstructured customer feedback, sentiment, and verbatim into clear insights.
Root Cause Analysis
Let our advanced AI-driven platform do the heavy lifting and analyse the data for you
Ready To Take NPS From Good To Great?
Run a Net Promoter System designed for everyone
No PhD in Data Analytics? No problem! Whether you’re a frontline hero or the CEO, our NPS platform feels like it was tailor-made just for you. With our platform, everyone’s equipped, involved, and primed to innovate.
Platform Features
All-in-one CXM solution
Everything you need in one, easy-to-use platform
Manage The Customer Journey
All touchpoints in one place.
Your customers have a plethora of ways to interact with you. Connect all the customer touchpoints together and actively monitor each phase of their customer journey.
See how leading brands are driving market share using CXM
…and many more.
Case Studies
The Power of Customer
Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
“Super Retail Group has been using Resonate as its partner in gathering insights into customer needs & behaviours over 5 years.”
Wayne Tozer
Executive General Manager
Retail Sports Division
RESONATE ECHO APP
Stay connected to your customers wherever you go
Start accelerating customer delight
We are passionate about driving business growth and creating a lasting competitive advantage by helping you manage delightful customer experiences.
FAQs
Absolutely. Our CXM platform adheres to stringent data privacy and security measures, compliant with ISO/IEC 27001:2013 standards for Information Security Management. We employ industry best practices such as encryption, access control, and regular audits to ensure the confidentiality, integrity, and availability of client data.
We ensure compliance with data protection regulations such as GDPR through strict adherence to ISO/IEC 27001:2013 standards. Our policies and procedures are designed to protect personal data and ensure regulatory compliance.
We can get you set up and running in as little as 2 weeks!
Absolutely! You can book a demo here and we will get in touch with you shortly.
We offer a standard platform based on industry best practices, but we understand that every company is unique. Therefore, customisation to meet your specific organisational needs is possible.
Your dedicated Customer Success Manager will provide comprehensive training and ongoing support during and after implementation to ensure your team can fully utilize the platform and work with you to achieve the best results.
Resonate CX maintains a broad offering that covers most industries, with particular expertise in Retail, Education and Childcare, B2B, Local Government Areas (LGAs), Non-Profit Organisations, and Real Estate.
The platform offers easy-to-use data analytics, providing valuable insights without needing to be a data analyst.
The platform is flexible and continuously updated with new features to meet your evolving business needs.
We are committed to providing a clear and upfront pricing with no hidden or additional costs, covering unlimited users for businesses of all sizes.
Yes, it is possible and would vary based on your business.
Related Resources
Guides and Ebooks
Introduction to Launching Successful CX Programs
Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.
Guides and Ebooks
Quick Guide to Level Up Your CX Program
Discover industry-insider tactics for perfecting your CX Program in this quick guide that can help industries of all sizes.
Blog
Customer Service vs. Customer Experience: What’s the difference?
Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can I create for you today?”
