education customer experience management solutions
Grow Occupancy and Reduce Operational Risk. Get the CX Advantage.
The Resonate Customer Experience management platform enables leading global childcare providers to drive customer delight, reduce churn and operational risk. An essential platform for sustainable growth.
Increase and sustain high occupancy
Systematically and sustainably get centres to capacity — with CX insights in real-time at your fingertips.
Increase conversion
Take the confusion out of conversion. Give team members rich insights to deliver a winning tour experience.
Reduce churn
Use early warning signs to step in at the right time.
Enable operational excellence and reduce risk
Get operational insights across all centres in real-time. Understand which centres are performing the best and why.
Mitigate operational risk
With always-on feedback, have a continual pulse into any pending areas of risk across the network of centres you operate.
Smart investment
Take the guesswork out of investing in your business. Make targeted investments backed by data.
Be the employer of choice
Get the best from your employees and attract and retain top talent.
Hire the best employees
Build a culture where people want to work for you. Turn employees into a referral machine.
Control staff attrition
Understand what creates a great workplace to retain skilled employees.
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation
“Resonate has been helpful to gain family and staff feedback.”
Brooke Doherty
Childcare Centre Director
Thrive Early Learning Centre
“Resonate is very effective in gathering and analysing families’ feedback. ”
Bianca Millar
Marketing and
Communications Manager
TheirCare Pty Ltd
“My personal experience has been great, very easy to use, and very helpful to understand how families are feeling.”
Sarah Lean
Centre Manager
Guardian Childcare & Education
“Very easy to use – does exactly what it says on the tin.“
Jaeson Darley
Regional Services Manager
Junior Adventures Group
“Driving customer insights. The data provides a regular heartbeat of our customers advocacy or areas of improvement.“
Michael Abela
Managing Director
TheirCare Pty Ltd
“I found the platform easy to use to be reflective. It’s a great tool for deep insights into our our famileis values and how we can better our centre.“
Kylie Palmer
Centre Manager
Thrive Early Learning Centre
“Great platform to see family feedback, tour feedback, and exit reviews.”
Therese Quinon
Assistant Centre Manager
Guardian Childcare & Education
Create a difference by understanding the whole journey
Understanding the full journey helps you break silos and make improvements.
Understand the pain points of parents, employees, and community members
Understand every touch point and their importance in the CX journey
Identify friction points and prevent issues from escalating
Continuously enhance the childcare experience to stay ahead of industry changes
Discover the trends
Our AI-native text analytics engine help you identify the trends and topics as they develop, giving you richer insights about each part of the customer journey.
Find the sentiment
Together with the topics and trends, discover the customer sentiments and find out the things you are doing well and the ones you need to improve.
Plan action
AI-based root cause analysis and closing the loop workflow within each touch point provides you opportunity to tackle the pain points more efficiently.
Build a strong workforce and talk to one of our childcare CX Experts.
See how leading childcare centres are driving market share using our AI-powered CXM
…and many more.
CUSTOMER SUCCESS STORIES
The perfect CXM partner for you
Discover unparalleled CXM success with us. Our track record of elevating customer experience journeys has consistently delivered outcomes for companies across all industries worldwide.
Case Studies
How Junior Adventures Group is Transforming Outside School Hours Programmes with AI-Powered CXM
Discover how Junior Adventures Group is transforming outside school hours programmes with AI-powered CXM
“We chose Resonate because it’s a beautiful, simple program that our teams use very easily. It’s intuitive and provides us with exactly what we need in terms of family relationships.”
Sam Wallace
Group General Manager
Product and Partnerships
Case Studies
How Tops Day Nurseries Increased Customer Advocacy to Drive Business Outcomes
Discover how Tops Day Nurseries increased their NPS and Employee NPS scores through the closed-loop feedback process.
“I cannot imagine how we could replace this system and the insights it provides now that it’s embedded into our day-to-day management.”
Sam King
Chief Executive Officer
Tops Day Nurseries
Talk to one of our childcare CX experts and find out how to drive occupancy using customer experience management.
Related Resources
Events
Unlocking Growth Opportunities in Childcare: Insights 2024
Get access to our comprehensive video report unveiled at the Resonate Childcare Customer Opportunities Event AU in 2024.
Report and Whitepapers
Childcare Customer Opportunities 2024 Report
Your essential guide to understanding evolving customer needs, identifying growth opportunities, and navigating the future of childcare services.
Blog
The 2024 Guide to Winning in Childcare CX: Insights & Strategies
According to the Childcare Customer Experience 2024 research report, 3 in 5 respondents with children are either using or intend to use childcare/OSHC in the next 5 years.
