employee EXPERIENCE
MANAGEMENT PLATFORM
Build the best experience for your most valuable asset
Measure, understand, and improve each employee experience
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation.
Listen and engage
Our platform allows you to measure and track employee experience at scale in real-time. Empower your employees to provide feedback at every touchpoint.
Automated Omni Channel Surveys
Go beyond the biannual survey and give the employees a chance to share their relationship and episodic feedback in real-time.
Multi-faceted Feedback
Gather feedback on key employee value propositions e.g. work-life balance, perks, etc along with feedback on work related interactions.
Increased Engagement
Gather feedback on key employee value propositions e.g. work life balance, perks, etc along with feedback on work related interactions.
Detect and act now
The platform provides valuable actionable insights in real-time that allow your managers, and people teams to close the loop and keep their fingers on the pulse of the organisation.
Role-based Dashboards
Role based dashboards that provide 360 degrees feedback that allows the employee to constantly improve.
360 Degrees Feedback
A holistic approach to enable employees to self-evaluate, develop, and sharpen their skills.
Discover what drives your employees
Use the platform insights and AI-driven suggestions to understand different perspectives before investing in improvements.
Text and Sentiment Analysis
Transform unstructured employee feedback, sentiment and verbatim into well organised, structured insights.
Engagement Scores
The platform combines a simple scoring system with verbatim analysis to give a more complete picture
Team Performance
Keep a check on top performers and identify development areas for teams and individuals
Make your employees your best advocates
Win employee loyalty by improving each experience
Recognize and Reward
Appreciate your colleagues and build an organisational culture based on encouragement and positive reinforcement.
Improve strategically
Use the insights to create overall or location based short term and long term employee experience improvement programs.
See how leading brands are driving market share using EXM
...and many more.
RESONATE ECHO APP
Stay connected to your customers wherever you go
Start accelerating customer delight
We are passionate about driving business growth and creating a lasting competitive advantage by helping you manage delightful customer experiences.
FAQs
Resonate CX’s employee experience management platform is specifically designed to help companies measure, understand, and improve their employees' experiences throughout their journey with the organisation. Feedback is collected in real-time feedback, and AI supports in analysing the data to arrive at actionable insights.
The platform enables businesses and HR/People and Culture teams to enhance essential workplace elements like employee satisfaction, engagement, and performance. This helps organisations create a supportive, productive culture where employees feel valued and motivated.
There are several powerful features present in Resonate CX’s employee experience management platform that support employee engagement and organisational development. Among these are the automated omnichannel surveys and the multifaceted feedback collection system. The former is dedicated to collecting employee feedback in real time, and in turn, enabling businesses to evaluate their relationship with their employees and scrutinise specific work-related interactions. The latter is an effective tool for gathering inputs on key aspects of employee feedback and milestones.
The platform gives you the flexibility to collect feedback from key milestones like 1 week into onboarding or 30 days into onboarding etc, work anniversaries (ie. 1 and 3 years) on top of the regular annual and bi-annual milestones.
The EXM platform offers real-time actionable insights that help managers become aware of emerging concerns and opportunities. It also has role-based dashboards that offer employees access to comprehensive 360-degree feedback as well. All these tools use AI-powered technology to carry out advanced analysis, feedback organisationand root cause investigations.
Collecting employee feedback is one of the first steps in gauging their relationship and level of satisfaction with their employer. Resonate CX’s EXM platform supports employee feedback and surveys through its automated omnichannel surveys and the use of a multifaceted feedback collection system.
Feedback can be collected at key milestones, such as one week or 30 days into onboarding etc, as well as on anniversaries like the first or third year. In addition to regular yearly or semi-annual pulse checks, an 'always-on' feedback option can capture concerns and opportunities in real-time, allowing patterns to be tracked by time of year, not just by milestone.
By offering these diverse feedback options, the employee experience management platform ensures that businesses receive comprehensive insights into their workforce.
There are several ways in which the use of our employee experience management platform enhances engagement:
It provides employees with a voice and gives managers the tools to respond effectively.
Through feedback, employees can express their thoughts, challenges, and needs, while managers can quickly address concerns, expand on opportunities and make data-driven decisions.
Features like role-based dashboards
By continuously closing the feedback loop and making employees feel heard and valued, Resonate CX’s EXM platform helps nurture a more engaged and committed workforce.
Yes, the employee experience management platform integrates with existing HR systems and tools. This allows for seamless data exchange and ensures that all employee experience insights are aligned with broader HR functions, such as performance reviews, recruitment, and employee development. By integrating Resonate CX’s products and services with established HR programmes, businesses can create a more cohesive strategy for managing employee engagement and performance.
Yes, the feedback is anonymous, ensuring employees feel comfortable sharing their honest thoughts and experiences. This anonymity encourages open communication, leading to more genuine insights and actionable feedback.
Related Resources
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Blogs
Employee Experience: A Comprehensive Guide
Boost your company’s Employee Experience with proven strategies and insights. Learn how to leverage technology, enhance well-being, and foster a people-first culture for better productivity and retention. -
Blogs
Employee Experience in a Storm – Managing Your Most Valuable Assets during M&A
Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by successful M&As. -
Blogs
Employee Experience in the New normal
The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to take place in 2021.
