Run an AI-powered
Net Promoter System

Our AI-native NPS is designed for everyone. No PhD in Data Analytics? No problem! Whether you’re a frontline hero or the CEO, our NPS platform feels like it was tailor-made just for you. With our platform, everyone’s equipped, involved, and primed to innovate.

Win customer loyalty by improving each experience

Bring customer-centric culture to life in your organisation

New to NPS? Check out our introductory guide.

Understand your customer’s experience like the best do

Enable a strategic NPS loop to make truly ROI-based improvements

Automated Omni Channel Surveys

Automated, omni-channel surveys: that gather real-time relationship and episodic feedback across touchpoints, channels, and devices

Increased Response Rates

Stay relevant and collect smarter survey reactions through contextual questions designed by a powerful AI system

Leverage AI to empower frontliners and scale operational excellence

AI streamlines the inner and outer loop, enabling actions and pushes feedback to the frontline in real-time. Empower your frontline with the ability to understand the customer experience (CX).

Role-specific dashboards

For empowering frontliners and compelling them into action

Automated
workflows

Powering service learning and recovery at scale

Verbatim
Themes

Use our AI-driven analysis and identify key areas of performance and improvement

Improve and scale without limits

Enable a strategic NPS loop to make truly ROI based improvements

Text and Sentiment Analysis

Transform unstructured customer feedback and verbatim into structured sentiment and intent analysis

Root Cause Analysis

Let our advanced AI-driven platform do the heavy lifting and analyse the data for you

NPS with Context

Bring operational and NPS data together to understand past and present context to build and implement strategy for change

Bring customer sentiment to life throughout your organisation

Improve Customer Empathy

Build and strengthen the organisational customer centric culture by bringing customer empathy to both the frontline and back-office teams

Create brand ambassadors

Empower frontliners and make them proud of being organisational brand ambassadors

See how leading brands are driving market share using NPS

…and many more.

Case Studies

How Tops Day Nurseries Increased Customer Advocacy to Drive Business Outcomes

Discover how Tops Day Nurseries increased their NPS and Employee NPS scores through the closed-loop feedback process.

“I cannot imagine how we could replace this system and the insights it provides now that it’s embedded into our day-to-day management.”

Sam King

Chief Executive Officer, Tops Day Nurseries

RESONATE ECHO APP

Stay connected to your customers wherever you go

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Are you new to NPS?

Are you new to NPS, or would like to know more about how NPS programs can help you increase your competitive advantage, meet your business goals and grow revenue? Let’s talk!

Related Resources

Reports and Whitepapers

Integrating NPS with Data Strategy

Discover how integrating NPS into data strategies can optimize marketing, enhance customer insights, and drive business growth.

Videos

Improving Customer Relationships with NPS Strategies Featuring Ausfine Foods

Explore Ausfine Foods’ CX journey, overcoming survey fatigue with NPS strategies for better customer engagement in this success interview.

Blog

Different Types Of NPS – Why And When To Use Them

All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to to recommend us to a friend or colleague?”.