Why Closed Loop Feedback is Important to Increased Customer Advocacy
In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop …
How to Provide the Best Retail Customer Experience
What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It …
Improve In-Store Sales With An Omni-Channel Retail Approach
In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with …
Customer Purchase: When Do Customers Make an Impulse Buy?
Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon …
Top Causes of In-Store Churn and How to Prevent Them
While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula …
In-store Shopping Experience: Why Customers Keep Coming Back
We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour …
Top 5 CX Books To Read in 2023
In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses …
Top 5 Steps To Setup An Effective Closed Loop Feedback Process
Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent …
Emerging Trends transforming the Customer Experience (CX) landscape in 2023
An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever, …
How to Select the Best VoC Platform for your company
What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to …
