Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more
We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience … Read more
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more
Technologies gaining popularity that improve Customer Experience are a central focus for many businesses. As a result this article will … Read more
Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic … Read more
Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue … Read more
Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by … Read more
The ultimate customer experience pays dividends. According to Forrester, brands with the best customer experience generate 5.7 times more revenue … Read more
The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to … Read more
All of us have, at some point, received a text or email survey from our favourite service provider asking “How likely are you to … Read more
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