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The Must Haves for Successful CX Programs in LGA

by Mita Bedi
lga-citizen-experience

Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to … Read more

Categories Best Practices

A 4-Step Approach to Turn Customer Data into Insights

by Luna Wen
Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more

Categories Best Practices

3 Ways B2B Businesses Benefit from a Voice of the Customer Program

by Sharon Campbell
Voice of the Customer program

We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience … Read more

Categories Voice of the Customer

Why Customer Feedback Programs are Essential for B2B Companies

by Mita Bedi

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more

Categories Best Practices, Customer Experience Management

Improve Customer Experience with These Top 5 Technologies

by Luna Wen
Online shopping

Technologies gaining popularity that improve Customer Experience are a central focus for many businesses. As a result this article will … Read more

Categories Customer Experience Management

6 Helpful Solutions to Common Voice of the Customer Mistakes

by Pallavi Jankiraman
Voice of the Customer Mistakes

Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic … Read more

Categories Voice of the Customer

Overcome Survey Fatigue: The Best Tips in 2021

by Awais Jan
Overcome survey fatigue

Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue … Read more

Categories Customer Experience Management

Employee Experience in a Storm – Managing Your Most Valuable Assets during M&A

by Nate Barham

Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by … Read more

Categories Employee Experience

Ultimate Customer Experience: How to win at CX like Apple & LEGO

by Justin Reiss
Apple and LEGO

The ultimate customer experience pays dividends. According to Forrester, brands with the best customer experience generate 5.7 times more revenue … Read more

Categories Customer Experience Management

Employee Experience in the New normal

by Bevan Klumpp

The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to … Read more

Categories Uncategorized
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Recent Posts

  • The Must Haves for Successful CX Programs in LGA
  • A 4-Step Approach to Turn Customer Data into Insights
  • 3 Ways B2B Businesses Benefit from a Voice of the Customer Program
  • Why Customer Feedback Programs are Essential for B2B Companies
  • Improve Customer Experience with These Top 5 Technologies

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Recent Comments

  • CX and VoC Programs – 3 tips for selecting a partner on Our Delivery Methodology
  • 5 ways to make sure your Voice of Customer Program gets you actionable insights on Improving CX: Are you in it for the Long Run? You Should Be!
  • It’s time to change the CX conversation on No Substitute for Listening to and Observing Customers
  • Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes on 3 Key Focus Points to Increase NPS post-COVID-19
  • Different types of NPS - why and when to use them on 3 Must-do Strategies to Manage your NPS Program during COVID-19

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