The Must Haves for Successful CX Programs in LGA
Multichannel Feedback Capture LGAs have a vast demographic of citizens that they service, from the young, busy, and elderly to … Read more
A 4-Step Approach to Turn Customer Data into Insights
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain … Read more
3 Ways B2B Businesses Benefit from a Voice of the Customer Program
We are all consumers, so it is not surprising that B2B customers expect the same high levels of service that they experience as B2C customers. As a result, Customer Experience … Read more
Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, … Read more
Improve Customer Experience with These Top 5 Technologies
Technologies gaining popularity that improve Customer Experience are a central focus for many businesses. As a result this article will … Read more
6 Helpful Solutions to Common Voice of the Customer Mistakes
Voice of the Customer (VoC) programs are fast becoming a staple for customer experience professionals seeking data to back strategic … Read more
Overcome Survey Fatigue: The Best Tips in 2021
Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue … Read more
Employee Experience in a Storm – Managing Your Most Valuable Assets during M&A
Mergers and Acquisitions are corporate strategy bread and butter, largely due to the enormous profits and rockstar status attained by … Read more
Ultimate Customer Experience: How to win at CX like Apple & LEGO
The ultimate customer experience pays dividends. According to Forrester, brands with the best customer experience generate 5.7 times more revenue … Read more
Employee Experience in the New normal
The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to … Read more
