Resonate.CX Blog

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  • Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience

    By Alvier Marqueses • May 13, 2024
    Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage – from pre-shop research to post-purchase engagement. Learn…
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  • Employee Experience: A Comprehensive Guide

    By Alvier Marqueses • April 19, 2024
    Boost your company’s Employee Experience with proven strategies and insights. Learn how to leverage technology, enhance well-being, and foster a people-first culture for better…
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  • How to Supercharge Your Voice of Customer with Text Analytics

    By Aryne Monton • April 19, 2024
    Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only
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  • Sentiment Analysis: Guide To Unlocking Customer Insights

    By Alvier Marqueses • April 12, 2024
    Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making.
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  • The 2024 Guide to Winning in Childcare CX: Insights & Strategies

    By Aryne Monton • April 10, 2024
    Introduction The Childcare CX and Outside of School Hours Care (OSHC) landscape is expanding. With significant changes coming to the
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  • text-analytics-hero-img

    A Beginner’s Guide to Text Analytics

    By Aryne Monton • April 5, 2024
    Take a look at this review below: Seems easy enough to decipher that the customer was pleased with the staff
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  • team meeting customer journey mapping

    Customer Journey Mapping: A Comprehensive Guide

    By Alvier Marqueses • April 3, 2024
    Imagine you’re on a road trip. You’ve got your snacks, your playlist, and a destination. But instead of a map,
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  • Happy Call Center Agents Looking at Camera

    Customer Service vs. Customer Experience: What’s the difference?

    By Alvier Marqueses • March 28, 2024
    Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can
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  • Customer Feedback: A Comprehensive Guide

    By Alvier Marqueses • March 15, 2024
    Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to…
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