Text Analytics
Transform unstructured text into actionable insights effortlessly
Transform overwhelming volume into simple to read signals
Are you drowning in data, starving for insights, and sick of reading verbatim day and night?
Resonate platform’s Text Analytics offers a powerful suite of tools designed to transform overwhelming volumes of unstructured customer feedback into useful data
Drive Growth with Our Award-Winning CXM Platform
Discover a new horizon of customer understanding with our robust Text Analytics module inside the Resonate platform
Get the ‘Why’ Behind the Score
Browse Sentiments
See the overall sentiment through the Verbatim Sentiment Label
Discover Concerns and Wins
Discover customer-specific concerns and wins through Topics and Themes
Analyse Feedback
Analyse feedback with ease through the Customer Verbatim Tile
Real-Time Smoke Detectors
The Dashboard is dedicated to highlighting Trending Topics, providing users with immediate insights into what is most pertinent at any given time.
Uncover the stories your customers are truly telling you
Resonate Platform’s Text Analytics offers a powerful suite of tools designed to transform overwhelming volumes of unstructured customer feedback into actionable insights.
FOMO Yet? Our Customers Love Us
December 05, 2023
“Resonate provides a great portal to gather and review customer experience.”
Anonymous
Retail Enterprise User
November 09, 2023
“Powerful platform for providing valuable real-time insight on customer satisfaction levels.”
Samar A.
User
June 21, 2023
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck D.
CX Lead
May 04, 2023
“Very easy to use – does exactly what it says on the tin.”
Jaeson D.
User
May 04, 2023
“Excellent platform providing valuable information about CX.”
Alison B.
User
April 05, 2023
“Nice software and user-friendly.”
Rashim S.
Sr. HR Specialist
Start understanding your unstructured data
FAQs
Text Analytics helps in identifying trends, discerning patterns, and understanding critical points from the data, which are essential for informed decision-making.
Yes. The platform uses TA capabilities to manage the complexity of business operations and provide timely, actionable insights. Features such as capturing omni-channel feedback, closing the loop on bad experiences, discovering strategic insights, and driving cultural change are geared towards near real-time interaction and feedback management.
Absolutely! You can book a demo here and we will get in touch with you shortly.
Related Resources
Blog
How to Supercharge Your Voice of Customer with Text Analytics
Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only one of them emerged successful through time.
Blog
Sentiment Analysis: Guide To Unlocking Customer Insights
Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making.
Blog
A Beginner’s Guide to Text Analytics
Take a look at this review below: Seems easy enough to decipher that the customer was pleased with the staff.
