Equip yourself with insights and knowledge about all things CX from industry leaders.

CX Guides and eBooks

Explore top eBooks, guides, and checklists for CX, EX, and Market Research. Elevate your strategy with our expert customer and employee experience resources.

Guide to Successful CX Programs: Introduction

This e-book serves as your primer to the world of NPS — the Net Promoter Score — a pivotal metric that has redefined how businesses measure and understand the customer experience meaning. 

Guide to Successful CX Programs: Launch

The Second Part 2 of the CX Guide eBook emphasizes on the essential nature of the Net Promoter Score (NPS) and the critical role of feedback in crafting potent CX strategies.  

Guide to Successful CX Programs: Optimize

The Last Part of the CX Guide provides a comprehensive look at the stages of monitoring and optimizing your CX program, offering actionable advice to steer clear of common CX pitfalls.

Using CX Insights for Making Targeted Investments

These are some key challenges that LGA leaders face that an experience management platform can help solve that sets the foundations for more effective and
efficient investments for citizen experience success.

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