Success Stories of Companies Using Our CX Platform

CX Case Studies

Discover how companies from various industries have solved their biggest customer experience challenges with our CX platform.

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Improving Retail Frontline CX at Walmart

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

How Workplace Assured Transformed B2B CX

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

How BCF’s Omni-Channel Strategy Increased their NPS

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.