Drive Retail Revenue and Conversion Using AI-Powered CXM Platform

Move beyond just running customer surveys. Harness the power of AI to truly understand your customers. Our platform delivers deep insights that drive massive conversions and loyalty.

Increase conversion, sales, and rebates

Ensure on-target customer experience delivered by your frontline team, and increase customer spend.

Grow basket size

Turn your customers into your biggest fans – compelling them to bring new customers to you.

Use experience as differentiator

Understand and make memorable customer experiences at scale.

Losing margin on customer acquisition?

Traditional customer acquisition

Can mean price cuts to attract the customer

Lots of advertising and promotional spend

What if you could

Get your current customers to become your advocates and increase recommendation

Understand your current customer needs and service these to grow share of wallet

Prevent unhappy customers from churning and going to a competitor

Move the decision to purchase away from a price war and to a differentiated customer experience

See how leading retail brands are driving market share using our AI-powered CXM

…and many more.

Do you understand the customer journey – online and offline?

Get to know your customer’s experience throughout their journey in every touch point and episodes.

Pinpoint issues and make targeted improvements

Identify friction points within the customer journey

Discover which areas are causing loss in revenue

Does everyone in your frontline team deliver the same experience?

Ensure a transparent and consistent customer experience is provided at each interaction

Empower each frontline team member with insights into what delighted the customer and what created pain

Change frontline behaviour at scale without having to push from the top

Create uplift in productivity across each staff member, multiplying the ROI of insight

Reward the staff that is driving the best experience and growing sustainable sales

Measure what matters

Our dashboards provide snapshots of your customer feedback so that you can get the insights that matter the most.

Close the loop
faster

Getting the right information about your customer’s experience at a right time lets you recover the bad experiences sooner.

Keep track of your team

With an easier way to track your team activities, you can increase your team’s productivity to provide the best experience.

Increase in-store conversion by continuously understanding the in-store experience

Win customer loyalty by improving each experience

Bring customer-centric culture to life in your organisation

Don’t just increase foot traffic through promotions

Do you understand why conversion is happening?

Do you understand how you could target the experience more for a demographic and convert?

Are you playing the price game to increase conversion and leave money on the table?

Are you ready to start your NPS program?

Talk to one of our team members to see how Resonate’s NPS platform can help.

Related Resources

Guides and Ebooks

Moving Towards Omnichannel Customer Experience for Retail

Explore key strategies for retail businesses to enhance customer experience across multiple channels and leverage omnichannel approaches effectively.

Report and Whitepapers

The Current State of Brick-and-Mortar Retail Customers 2023

Gain valuable insights and an in-depth understanding of customer habits in relation to their shopping at physical retail stores.

Blog

Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience

Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage – from pre-shop research to post-purchase engagement.