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Videos and Interviews

Explore a treasure trove of knowledge with our video archive, featuring in-depth discussions on customer experience, the voice of customers, and exclusive interviews with our delighted clients.

1-9 of 9 results
    • Video
    • Real Estate

    Turning Customer Feedback into Better Renewals with Wizu Workspace

    Discover how Wizu Workspace turns customer feedback into clearer decisions, stronger member relationships and measurable improvements.
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    • Video
    Elevating Customer Experience and Drive Growth with TheirCare
    • Childcare/Nurseries & Education

    Elevating Customer Experience and Drive Growth with TheirCare

    Discover how TheirCare revolutionised how they track, analyse, and improve customer experience (CX) at every touchpoint.
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    • Video
    Transforming OSHCs Through AI-Powered CXM with Junior Adventures Group | Video Banner
    • Childcare/Nurseries & Education

    Transforming OSHCs Through AI-Powered CXM with Junior Adventures Group

    Discover how Junior Adventures Group revolutionised their programs with real-time feedback and data-driven decision-making using Resonate CX.
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    • Video
    Image banner of LCHS Coffee with Resonate
    • Healthcare
    • |
    • Non-Profit

    Delivering Improvement in Service Delivery with LCHS

    Discover how Latrobe Community Health Service (LCHS) evolved their customer experience management using Resonate CXM platform, leading to remarkable improvements in service delivery and customer satisfaction.
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    • Video
    Image banner of Top days nursery Coffee with Resonate
    • Childcare/Nurseries & Education

    Utilising the Power of CX Data Featuring Tops Day Nurseries

    Discover how Tops Day Nurseries utilised our Customer Experience (CX) Platform to amplify the voices of parents, employees, and children.
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    • Video
    Elevating Customer Experience (CX) through NPS and CSAT Metrics Featuring Good2Give | Video Banner
    • Non-Profit

    Elevating Customer Experience (CX) through NPS and CSAT Metrics Featuring Good2Give

    Explore Good2Give’s CX strategy in our latest interview, highlighting VoC impact and NPS/CSAT insights for enhanced customer advocacy and satisfaction.
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    • Video
    Growing CX and Voice of Customer Featuring City of Whittlesea | Video Banner
    • Government

    Growing CX and Voice of Customer Featuring City of Whittlesea

    Learn the City of Whittlesea’s innovative approach to CX and explore key LGA strategies to deliver exceptional service and foster community engagement.
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    • Video
    Improving Customer Relationships with NPS Strategies Featuring Ausfine Foods | Video Banner
    • Retail

    Improving Customer Relationships with NPS Strategies Featuring Ausfine Foods

    Explore Ausfine Foods\\\’ CX journey, overcoming survey fatigue with NPS strategies for better customer engagement in this success interview.
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    • Video
    Insights on CX Analytics and Customer Feedback Featuring Thrive | Video Banner
    • Childcare/Nurseries & Education

    Insights on CX Analytics and Customer Feedback Featuring Thrive

    Discover how Thrive leverages CX analytics and customer feedback to elevate the parent experience and meet key CX KPIs in early education.
    Read more
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