Videos and Interviews

Explore a treasure trove of knowledge with our video archive, featuring in-depth discussions on customer experience, the voice of customers, and exclusive interviews with our delighted clients.

Coffee with Resonate:
City of Whittlesea

Learn the City of Whittlesea’s innovative approach to CX and explore key LGA strategies to deliver exceptional service and foster community engagement. 

Coffee with Resonate:
Thrive

Discover how Thrive leverages CX analytics and customer feedback to elevate the parent experience and meet key CX KPIs in early education.

Coffee with Resonate:
Good2Give

Explore Good2Give’s CX strategy in our latest interview, highlighting VoC impact and NPS/CSAT insights for enhanced customer advocacy.

Coffee with Resonate:
Ausfine Foods

Explore Ausfine Foods’ CX journey, overcoming survey fatigue with NPS strategies for better customer engagement in this success interview.

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