Videos and Interviews
Explore a treasure trove of knowledge with our video archive, featuring in-depth discussions on customer experience, the voice of customers, and exclusive interviews with our delighted clients.
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Videos
Growing CX and Voice of Customer Featuring City of Whittlesea | Video
Learn the City of Whittlesea’s innovative approach to CX and explore key LGA strategies to deliver exceptional service and foster community engagement. -
Videos
Enhancing Parent Experience: Insights on CX Analytics and Customer Feedback Featuring Thrive Learning Centre | Video
Discover how Thrive leverages CX analytics and customer feedback to elevate the parent experience and meet key CX KPIs in early education. -
Videos
Elevating Customer Experience (CX) through NPS and CSAT Metrics Featuring Good2Give | Video
Explore Good2Give’s CX strategy in our latest interview, highlighting VoC impact and NPS/CSAT insights for enhanced customer advocacy and satisfaction. -
Videos
Improving Customer Relationships with NPS Strategies Featuring Ausfine Foods | Video
Explore Ausfine Foods’ CX journey, overcoming survey fatigue with NPS strategies for better customer engagement in this success interview.
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