Resonate CX Event

Insights on the Rocks: CRE Executive Exchange & Market Insights | United Kingdom

Connect with the right people, gain timely insights, and be part of the conversation driving the office comeback.

25

JUNE

05:30PM – 07:30PM

Radisson Blu Hotel, London Mercer St. Covent Garden

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     executive, invite-only event

    The Agenda

    Hosted by Resonate CEO Mita Bedi, this executive, invite-only event takes place in London on 25 June, bringing together decision-makers shaping the future of workplace experience.

    01

    Leadership Panel

    A dynamic discussion with industry executives exploring bold ideas at the intersection of property and experience.

    02

    CRE Market Insights

    Resonate CX’s 15-minute dive into the experience trends reshaping UK workplaces.

    03

    Cocktails & Connections

    Network with peers in a relaxed, intimate setting.



    Reserve a Seat
    THE PANELISTS

    Shaping the Future: Real Estate Visionaries

    Natalie Roberts CIWFM

    Head of Customer Experience
    30 years’ experience in property and facilities. 3 years as Head of Customer Experience for CEG and before that working as a consultant and in operations both client and service provider side across a range of sectors.

    Greg Absalom

    Customer Insight Manager
    Greg Absalom is an experienced Customer Insight Manager at Workspace Group since October 2021, where important responsibilities include managing customer feedback programs and tracking evolving trends in customer sentiment for a flexible office provider.
    workspace-logo

    Katy Tennant

    Director of Operations
    A successful multi-site leader, she has over 10 years of branded operational experience; covering an extensive portfolio of well-known hospitality brands, both in the UK and across multiple international markets.

    Zoe Ellis-Moore

    CEO and Co-Founder
    Zoe Ellis-Moore is a leading voice in built environment, known for transforming spaces into vibrant places. Her background includes launching the UK’s first BID and managing assets for Savills, Derwent London, and LandSec. As a Director at JLL, she led European marketing across multiple sectors (Retail & Leisure, Hotels, Industrial & Logistics).
    In 2019, Zoe founded Spaces to Places, focusing on the flexible office market. Her team advises on strategy, branding, and marketing supporting clients vary from The Boutique Workplace Company and Flex By Grosvenor to Maidstone and Devon County Council to various landlords and investors.

    Mita Bedi

    CEO and Co-Founder
    Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX.
    With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy.

    Highlights from Last Year

    Ready to optimise your Real Estate Customer Experience?

    Uncover the elements of the office experience that employees value the most

    Learn what drives employees to come into the office more often

    Understand the pain points that stop or reduce the frequency of people from coming into the office

    Get insights on occupiers and end users’ workplace preferences.

    Navigate changing trends effectively and equip yourself with proven investment strategies

    Get customer experience insights from tenants to understand reasons for churn

    Pre-register Now

    Related Resources

    • Blog

      Utilising customer feedback to improve flexible workspace real estate services
      Wouldn’t it be great to know exactly what your tenants think—right now, in real time, and all the time?
      Read More
    • Blog

      How Commercial Real Estate Can Win the Office Comeback: Resonate CX’s Insights Report
      With businesses establishing a presence in new areas post-pandemic, employees’ relationship with the office has fundamentally changed.
      Read More
    • Blog

      Understanding the Post-Pandemic Office Market: Challenges and Opportunities
      The COVID-19 pandemic forever shaped the office market, even 5 years later. The biggest change is the move to hybrid work models.
      Read More

    CX TECHNOLOGY

    Customer Experience Platform

    Employee Experience Platform

    Complaints Experience Platform

    Net Promoter Score Platform

    A.I. Driven Conversational Survey

    Text Analytics

    Facial Emotion Analytics

    CX RESOURCES

    What is Customer Experience Management

    What are the common CX Metrics

    What is Net Promoter Score

    Why Voice of the Customer Program

    Resonate.CX Blog

    CX Ebooks and Guides

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