Customer Experience Management Platform
Omnichannel Surveys
Personalized flows
High response rate
Get actionable insights that help you grow revenue and understand customer sentiment at every touchpoint.
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Resonate Solutions has successfully rolled out and refined a transactional NPS platform across a 400 plus store network in China over the past three years."
Jim Thompson,
Chief Operating Officer
Resonate’s team showed great investment in the relationship, keeping the momentum consistent before we even signed on to the end.
Mei Koon, ,
General Manager, Marketing & Communications
Super Retail Group has been using Resonate as its partner in gathering insights into customer needs & behaviours for over 5 years.
Wayne Tozer,
Executive General, Manager Retail Sports Division
Platform Features
It starts with listening
Automated, multi-channel, real time feedback capture
Let our technology help you reach your customers across channels and touchpoints of their choice
Let our advanced ML driven AI systems analyse and surveys that elicit the best responses
Relationship, episodic and Multi touchpoint feedback
Platform Features
Act fast and deliver delight
The platform provides access to actionable insights that allow your frontline teams to close the loop quickly and deliver delight
for compelling action at the frontline
powering service recovery at scale
Using our powerful AI driven platform, we can identify key areas of performance and improvement from CS team to the business unit level.
Platform Features
The path to strategic improvement
Deep dive into each experience to understand the why before investing in improvements, driving true revenue growth and competitive advantage
Tie in contextual data with Experience data to get valuable business insights, not just a score
Transform unstructured customer feedback, sentiment and verbatim into well organised, structured insights.
Let our advanced ML driven AI systems do the heavy lifting and analyse the data for you
Platform Features
Win customer loyalty by improving each experience
Bring customer centric culture to life in your organisation
Bring Operational and CX Data together to understand present and past context to make changes and plan better.
Bringing the customer closer, scaling customer empathy
resonate.cx
We are the perfect CX Partner for you
We have everything you need to strategically track and analyse customer interactions across all touchpoints.
From finding opportunities to designing and launching your CX/ VoC, we are dedicated to being your CX partner.
Omnichannel voc design Resonate solutions
Root cause analysis Resonate solutions
Episodic and Journey View Resonate solutions
CX workflow Management Resonate solutions
resonate.cx
Growth begins with great customer experiences
Accelerate delight
Customers who have a delightful experience are more likely to recommend your brand to others.
Differentiate with Experience
While your competitors chase price points, let the exceptional quality of your CX help you stand out from the crowd.
Grow market share
Let the improved customer relationships drive sustainable market share growth for you.