The Current State of Brick-and-Mortar Retail Customers

Gain valuable insights and an in-depth understanding of customer habits in relation to their shopping at physical retail stores.

Our comprehensive report is designed to provide you with the knowledge needed to make informed decisions and drive success in the retail industry.


Insights you can expect from this report

Recent years have brought a few changes to in-store shopping with the introduction of online shopping and advanced technology. Despite this, many consumers continue to prefer in-store shopping. This report looks at customer behaviour in brick-and-mortar stores.

Explore detailed customer behaviours based on demographics

Businesses can use information about their customers to understand what they like when they go shopping.

Learn what drives shoppers in-store

Shops want to know why people come to them and what makes them decide to buy things.

Analyse customers’ expectations when they shop in-store

Stores can make shopping better by understanding what customers want.

Understand what encourages customers to promote a store

Businesses can use the information to understand how to delight their customers and become brand ambassadors.

This report will bring valuable insights to

Retail Executives and Head Managers

This report will provide the knowledge and strategic direction necessary to optimize day-to-day retail operations, improve customer experiences, and ultimately drive sales growth.

Chief Executives and Top Management

Use the insights provided to refine business strategies, tailor brand offerings, and create personalized experiences that resonate with the target audience.

Business Owners and Decision Makers

Uncover the truth about how the overall customer experience can be the difference between success and failure for your company’s bottom line and profitability.

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