Webinar: Resonate’s Market Research on
The Current State of
Brick-and-Mortar
Retail Customers
📅 September 14, 2023 | ⏰ 12PM AEST
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This webinar will bring valuable insights to
Our comprehensive webinar is designed to provide you with the knowledge needed to make informed decisions and drive success in the retail industry.
- Explore detailed customer behaviours based on demographics
Businesses can use information about their customers to understand what they like when they go shopping. - Learn how to grow revenue addressing impulse shoppers and churns
Executives can learn from this webinar on what to do to maximize in-store sales from last-minute buyers and to lessen attrition - Understand what makes customers recommend a store
Businesses can use the information to understand how to delight their customers and become brand ambassadors. - Discover what the in-store dream experience is for customers
Learn what elements and interactions make their shopping journey truly memorable and gratifying.
About the Speakers
Mita Bedi
Mita is a customer experience specialist, thought leader, CEO, and Co-founder of Resonate.cx. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy.
Chris Russell
Chris is a passionate SaaS/Software and consulting leader with a diverse background in Customer Experience, digital, data, personalisation, IT Infrastructure and cyber security. With 18 years of customer-facing experience, Chris has developed a passion for building teams focused on helping customers grow revenue and adopt Customer Experience strategies that differentiate their brand in the eyes of their customers.
Who We Are
RESONATE.CX
We are the perfect CX Partner for you
We have everything you need to strategically track and analyse customer interactions across all touchpoints.
From finding opportunities to designing and launching your CX/ VoC, we are dedicated to being your CX partner.
Omnichannel VoC design
Root cause analysis
Episodic and Journey View
CX workflow Management
RESONATE.CX
Growth begins with great customer experiences
Accelerate delight
We have everything you need to strategically track and analyse customer interactions across all touchpoints.
Differentiate with Experience
From finding opportunities to designing and launching your CX/ VoC, we are dedicated to being your CX partner.
Grow market share
From finding opportunities to designing and launching your CX/ VoC, we are dedicated to being your CX partner.
