Resonate CX WEBINAR

The Current State of Brick-and-Mortar Retail Customers 2023

Our comprehensive webinar is designed to provide you with the knowledge needed to make informed decisions and drive success in the retail industry.

This webinar will bring valuable insights to

Explore detailed customer behaviours based on demographics

Businesses can use information about their customers to understand what they like when shopping.

Learn how to grow revenue by addressing impulse shoppers and churns

Executives can learn from this webinar what to do to maximize in-store sales from last-minute buyers and to lessen attrition

Understand what makes customers recommend a store

Businesses can use the information to understand how to delight customers and become brand ambassadors.

Discover what the in-store dream experience is for customers

Learn what elements and interactions make their shopping journey truly memorable and gratifying.

About the speakers

Mita Bedi

Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.

Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits and is an active member of her community.

Chris Russell

Chris is a passionate SaaS/Software and consulting leader with a diverse background in Customer Experience, digital, data, personalisation, IT Infrastructure and cyber security. With 18 years of customer-facing experience, Chris has developed a passion for building teams focused on helping customers grow revenue and adopt Customer Experience strategies that differentiate their brand in the eyes of their customers.