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Resonate CX WEBINAR

The Current State of Brick-and-Mortar Retail Customers 2023

Our comprehensive webinar is designed to provide you with the knowledge needed to make informed decisions and drive success in the retail industry.

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This Exclusive Insight Report Will Cover:

  • Explore detailed customer behaviours based on demographics
  • Learn how to grow revenue by addressing impulse shoppers and churns
  • Understand what makes customers recommend a store
  • Discover what the in-store dream experience is for customers
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Mita Bedi
MEET YOUR SPEAKER

Mita Bedi

CEO & Co-Founder, Resonate CX

Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.

Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.

MEET YOUR HOST

Chris Russell

CSM, Resonate CX

Chris is a passionate SaaS/Software and consulting leader with a diverse background in Customer Experience, digital, data, personalisation, IT Infrastructure and cyber security.

With 18 years of customer-facing experience, Chris has developed a passion for building teams focused on helping customers grow revenue and adopt Customer Experience strategies that differentiate their brand in the eyes of their customers.

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Stop Guessing, Start Growing.

Know exactly where shoppers drop off and fix it before it costs you revenue. 

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