CX Case Study
How Tops Day Nurseries Increased Customer Advocacy to Drive Business Outcomes
Discover how they utilized our Customer & Employee Experience Platform to amplify the voices of parents, employees, and children.
Overview
Explore the journey of Tops Day Nurseries, a leading provider of flexible and quality early education and care since 1990.
Key Learnings
NPS Score Improvement
Insights into how the nursery experienced a 10% increase in their Net Promoter Score (NPS), which gauges customer loyalty.
Employee NPS
Learn about the significant 33% rise in Employee NPS, indicating improved staff morale and retention.
Closed-Loop Feedback Process
JAG significantly strengthened their partnerships with schools by leveraging data-driven insights to enhance collaboration and communication.
Operational Enhancements
See how feedback translated into improvements in billing, booking, and communication, as well as employee satisfaction and management practices.
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