CX Case Study
How Tops Day Nurseries Increased Customer Advocacy to Drive Business Outcomes
Explore the journey of Tops Day Nurseries, a leading provider of flexible and quality early education and care since 1990.
Discover how they utilized our Customer & Employee Experience Platform to amplify the voices of parents, employees, and children.
Key Learnings
Childcare Case Study
An in-depth look at how Tops Day Nurseries leveraged customer and employee feedback to enhance their services.
NPS Score Improvement
Insights into how the nursery experienced a 10% increase in their Net Promoter Score (NPS), which gauges customer loyalty.
Employee NPS
Learn about the significant 33% rise in Employee NPS, indicating improved staff morale and retention.
Closed-Loop Feedback Process
Understand the process implemented by Tops Day Nurseries, including the rapid response mechanism to feedback from both parents and employees, leading to immediate action and acknowledgment.
Operational Enhancements
See how feedback translated into improvements in billing, booking, and communication, as well as employee satisfaction and management practices.
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