Customer
Experience
Management
Platform
Omnichannel Surveys
Personalised Flows
High Response Rates
Get actionable insights that help you grow revenue and understand customer sentiment at every touchpoint.
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Accelerating Delightful Experiences
Globally
Platform Features
It starts with listening
Automated, multi-channel, real time feedback capture
Automated Omni Channels Surveys
Let our technology help you reach your customers across channels and touchpoints of their choice
Increased Response Rates
Let our advanced ML driven AI systems analyse and surveys that elicit the best responses
Multi touchpoint feedback
Relationship, episodic and Multi touchpoint feedback
Platform Features
Act fast and deliver delight
The platform provides access to actionable insights that allow your frontline teams to close the loop quickly and deliver delight
Role specific dashboards
for compelling action at the frontline
Automated workflows
powering service recovery at scale
Team performance
Using our powerful AI driven platform, we can identify key areas of performance and improvement from CS team to the business unit level.
Platform Features
The path to strategic improvement
Deep dive into each experience to understand the why before investing in improvements, driving true revenue growth and competitive advantage
Contextual data
Tie in contextual data with Experience data to get valuable business insights, not just a score
Text and Sentiment Analysis
Transform unstructured customer feedback, sentiment and verbatim into well organised, structured insights.
Root Cause Analysis
Let our advanced ML driven AI systems do the heavy lifting and analyse the data for you
Platform Features
Win customer loyalty by improving each experience
Bring customer centric culture to life in your organisation
CX with Context
Bring Operational and CX Data together to understand present and past context to make changes and plan better.
Bring back office and head office teams on the CX journey
Bringing the customer closer, scaling customer empathy
RESONATE.CX
We are the perfect CX Partner for you
We have everything you need to strategically track and analyse customer interactions across all touchpoints.
From finding opportunities to designing and launching your CX/ VoC, we are dedicated to being your CX partner.
Omnichannel voc design Resonate solutions
Root cause analysis Resonate solutions
Episodic and Journey View Resonate solutions
CX workflow Management Resonate solutions
RESONATE.CX
Growth begins with great customer experiences
Accelerate delight
We have everything you need to strategically track and analyse customer interactions across all touchpoints.
Differentiate with Experience
From finding opportunities to designing and launching your CX/ VoC, we are dedicated to being your CX partner.
Grow market share
From finding opportunities to designing and launching your CX/ VoC, we are dedicated to being your CX partner.
