CUSTOMER EXPERIENCE MANAGEMENT

Grow your business

On a world-class platform.

RESONATE FEATURES

Everything you need to delight your customers

Reach out to your customer in their preferred way.

Omni-channel Surveys

Don’t let technology limit you. We can engage in conversation through web, app, email, SMS and more.

Personalised Flows

Go beyond generic and monotonous surveys with intelligent logic and personalisation.

High Response Rates

Increase your response rates by improving survey experience. Don’t settle for a low response rate.

Enable your team to create delightful experiences.

Personalised Dashboards

Streamline work for your team with easy to use dashboards that highlight their strengths and weaknesses.

Workflow Management

Start using automated workflows and notifications to manage call-backs and recover bad experiences.

Team Communication

Increase collaboration with easy escalation and communication supported by contextual data about the customer.

Get actionable insights that drive your business’ growth.

Intelligent Text Analytics

Understand and track unstructured data quicker with the help of AI.

Trending Themes

Never miss under the hood issues with our AI assisted trend analysis that brings important themes to your attention.

Easy Segmentation

Target and solve problem for different groups by generating reports and insights related to specific segments.

Go beyond the score and understand the ‘Why?’

Get actionable insights that help your employees make an impact. Easily scale action across your organisation to create experiences that keep customers coming back.

Text Analysis

Quickly and easily understand unstructured data behind the scores.

Root-cause Analysis

Automated Machine learning and AI allows the most significant issues to come to the front without manual analysis.

Find the trends

CX with Context

Bring Operational and CX Data together to understand context and make change.

MANAGE THE CUSTOMER JOURNEY

Bring touchpoints together and understand the episode

Customer journey
Walmart
“Resonate has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network.“

Jim Thompson

Chief Operating Officer, Walmart China

EMPLOYEE EXPERIENCE

Integrate your Employee Experience with CX

360 feedback

Manage internal 360 Degree feedback to get a comprehensive view.

Employee NPS

Get a read of internal engagement and advocacy.

Employee Pulse

Rapid high-frequency employee sentiment measurement.

Read customer feedback and close the loop straight from your phone

A large part of your workforce does not sit behind a desk. A powerful companion app, Echo works in sync to deliver customer insights for staff on the go.

Talk to us to unlock the CX advantage