CUSTOMER EXPERIENCE MANAGEMENT
Grow your business
On a world-class platform.
Everything you need to delight your customers
Reach out to your customer in their preferred way.
Don’t let technology limit you. We can engage in conversation through web, app, email, SMS and more.
Go beyond generic and monotonous surveys with intelligent logic and personalisation.
High Response Rates
Increase your response rates by improving survey experience. Don’t settle for a low response rate.
Enable your team to create delightful experiences.
Streamline work for your team with easy to use dashboards that highlight their strengths and weaknesses.
Start using automated workflows and notifications to manage call-backs and recover bad experiences.
Increase collaboration with easy escalation and communication supported by contextual data about the customer.
Get actionable insights that drive your business’ growth.
Intelligent Text Analytics
Understand and track unstructured data quicker with the help of AI.
Never miss under the hood issues with our AI assisted trend analysis that brings important themes to your attention.
Target and solve problem for different groups by generating reports and insights related to specific segments.
Go beyond the score and understand the ‘Why?’
Get actionable insights that help your employees make an impact. Easily scale action across your organisation to create experiences that keep customers coming back.
Quickly and easily understand unstructured data behind the scores.
Automated Machine learning and AI allows the most significant issues to come to the front without manual analysis.
CX with Context
Bring Operational and CX Data together to understand context and make change.
MANAGE THE CUSTOMER JOURNEY
Bring touchpoints together and understand the episode
“Resonate has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network.“
Chief Operating Officer, Walmart China
Integrate your Employee Experience with CX
Manage internal 360 Degree feedback to get a comprehensive view.
Get a read of internal engagement and advocacy.
Rapid high-frequency employee sentiment measurement.
Read customer feedback and close the loop straight from your phone
A large part of your workforce does not sit behind a desk. A powerful companion app, Echo works in sync to deliver customer insights for staff on the go.