Platform Feature
Understand your Customer’s Experience like the best do
Enable a strategic NPS loop to make truly ROI-based improvements
Automated Omni Channels Surveys
Automated, omni channel surveys: that gather real-time relationship and episodic feedback across touchpoints, channels and devices
Increased Response Rates
Stay relevant and collect smarter survey reactions through contextual questions designed by a powerful AI system
Platform Feature
Enable the inner loop – empower frontliners and scale operational excellence
Closed-loop feedback enables actions and pushes feedback to the frontline in real-time. Empower your frontline with the ability to understand the customer experience (CX) and recover them
Role-specific dashboards
For empowering frontliners and compelling them into action
Automated workflows
Powering service learning and recovery at scale
Verbatim Themes
Use our AI driven analysis and identify key areas of performance and improvement
Platform Feature
The path to strategic improvement and competitive advantage begins with a “Why”
Enable a strategic NPS loop to make truly ROI based improvements
Text Analysis
Transform unstructured customer feedback and verbatim into structured sentiment and intent analysis
Root-cause analysis
Let our advanced ML driven AI systems do the heavy lifting and analyse the data for you
NPS with context
Bring operational and NPS data together to understand past and present context to build and implement strategy for change
Platform Feature
Bring Customer sentiment to life throughout your organisation
Improve Customer Empathy
Build and strengthen the organisational customer centric culture by bringing customer empathy to both the frontline and back-office teams
Create brand ambassadors
Empower frontliners and make them proud of being organisational brand ambassadors
