Increase conversion, sales, and rebates
Ensure on-target customer experience delivered by your frontline team, and increase customer spend.
Grow basket size
Turn your customers into your biggest fans – compelling them to bring new customers to you.
Use experience as differentiator
Understand and make memorable customer experiences at scale.
Losing margin on customer acquisition?
Traditional customer acquisition
Can mean price cuts to attract the customer
Lots of advertising and promotional spend
What if you could
Get your current customers to become your advocates and increase recommendation
Understand your current customer needs and service these to grow share of wallet
Prevent unhappy customers from churning and going to a competitor
Move the decision to purchase away from a price war and to a differentiated customer experience
See how leading retail brands are driving market share using our AI-powered CXM
…and many more.
Do you understand the customer journey – online and offline?
Get to know your customer’s experience throughout their journey in every touch point and episodes.
Pinpoint issues and make targeted improvements
Identify friction points within the customer journey
Discover which areas are causing loss in revenue
Discover the trends
Our AI-native text analytics engine help you identify the trends and topics as they develop, giving you richer insights about each part of the customer journey.
Find the sentiment
Together with the topics and trends, discover the customer sentiments and find out the things you are doing well and the ones you need to improve.
Plan action
AI-based root cause analysis and closing the loop workflow within each touch point provides you opportunity to tackle the pain points more efficiently.
Does everyone in your frontline team deliver the same experience?
Ensure a transparent and consistent customer experience is provided at each interaction
Empower each frontline team member with insights into what delighted the customer and what created pain
Change frontline behaviour at scale without having to push from the top
Create uplift in productivity across each staff member, multiplying the ROI of insight
Reward the staff that is driving the best experience and growing sustainable sales
Measure what matters
Our dashboards provide snapshots of your customer feedback so that you can get the insights that matter the most.
Keep track of your team
With an easier way to track your team activities, you can increase your team’s productivity to provide the best experience.
Close the loop
faster
Getting the right information about your customer’s experience at a right time lets you recover the bad experiences sooner.
Increase in-store conversion by continuously understanding the in-store experience
Win customer loyalty by improving each experience
Bring customer-centric culture to life in your organisation
“Highly recommend Resonate for their CX knowledge and expertise.”
Beck Davis
Customer Experience Lead
Bluescope
“Resonate allows us to see the drivers that customers are happy and unhappy with.”
Jennifer Karcz
Store Manager
Super Cheap Auto
“A key enabler for my business!”
Samuel Krishnamoorthy
Head B2B – Country Head
brillen.de
“Resonate allows us to learn, adapt and best serve our customer in a changing retail environment.”
Madeline Harris
National Customer & Communications Manager
Rebel Sport
“The information collected is very helpful in controlling the quality of the services provided in the stores.“
Alex Strosin
User
“Powerful platform for providing valuable real time insight on customer satisfaction levels.“
Samar Ahsan
User
Small Business
“Resonate shows me what our customers, need, want and what we expect in our stores service, by stating how our actions were.“
Ramy Soleiman
User
Don’t just increase foot traffic through promotions
Do you understand why conversion is happening?
Do you understand how you could target the experience more for a demographic and convert?
Are you playing the price game to increase conversion and leave money on the table?
Case Studies
The Power of Customer
Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
“The closed-loop survey solution provided by Resonate has allowed the Sports division to prioritize what really matters to the customer and how overall customer engagement can be improved.”
Wayne Tozer
Executive General Manager
Retail Sports Division
Case Studies
Improving Retail
Frontline CX at Walmart
Discover the transformative strategies employed by Walmart to redefine customer experience in the competitive retail market.
“The program has been instrumental in establishing customer focus at a store level, and systematically increasing NPS across the network. The Resonate team’s innovation, adaptability, and resilience have been greatly appreciated.”
Jim Thompson
Chief Operating Officer, Walmart China
Are you ready to start your NPS program?
Talk to one of our team members to see how Resonate’s NPS platform can help.
Related Resources
Guides and Ebooks
Moving Towards Omnichannel Customer Experience for Retail
Explore key strategies for retail businesses to enhance customer experience across multiple channels and leverage omnichannel approaches effectively.
Report and Whitepapers
The Current State of Brick-and-Mortar Retail Customers 2023
Gain valuable insights and an in-depth understanding of customer habits in relation to their shopping at physical retail stores.
Blog
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage – from pre-shop research to post-purchase engagement.
