Deliver best-in-class citizen experience.

The Resonate Customer Experience Management
platform helps service leading LGAs build
sustainable, liveable and thriving communities. An
essential platform for the LGAs of the future.

Improve process
and efficiencies.

Understand citizen sentiment and help move resources to the right services.

Reduced customer effort

Identify friction in the current journey and eliminate for customer ease.

Enable cross-organisational success

Easily share data on what a 10/10 experience looks like, allowing others to replicate.

Talk to one of our LGA CX experts and find out
how to improve process and efficiencies with
Resonate’s platform.

Reduce cost to serve.

Enable minimal customer interactions with council by understanding the two
most critical moments on the journey.

First contact resolution

Better understand how to enable first contact resolution by customer segments and service request types.

Post-service resolution

Ensure initial service is delivered to a satisfactory standard.

Learn from one of our LGA Experts how to
reduce your cost to serve.

Make targeted investments.

Use customer experience data to ensure you’re making
every dollar count.

Customer-focused investments

Use rich customer insight to make targeted investments that improve CX.

Service-focused investments

Use customer sentiment to build exceptional service delivery.

Talk to one of our LGA CX experts and find out
how to improve process and efficiencies with
Resonate’s platform.