Rebel Case Study
Discover the transformative power of customer feedback with our Rebel Sport Retail CX case study.
Transforming CX in RETAIL
Discover how Rebel Utilized Customer Feedback to Transform Their Business
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“The Sports division of Super Retail Group have been using Resonate as its partner in gathering insights into customer needs & behaviours for over 5 years.
Resonate has been instrumental in assisting the Sports division as it develops further into a true customer centric organisation and we look forward to the future of this ongoing partnership.”
Wayne Tozer
Executive General Manager Retail | Sports Division | Super Retail Group
Revolutionize business strategy
Leveraging the loyalty program
Understand how Rebel harnessed customer data to enhance their loyalty program, elevating the customer experience and value.
Closing the loop
Gain insights into Rebel’s customer feedback program that empowered store managers to promptly resolve issues, markedly boosting customer satisfaction and NPS.
Crowd-sourcing innovation
Discover Rebel’s innovative, customer-driven approach to co-create and prioritize business ideas, fostering a robust customer-centric culture.
Test-and-Learn Methodology
Delve into how Rebel utilised customer feedback to set targeted business objectives, facilitating pivotal changes and effectively measuring the ROI of their CX initiatives.
Tangible Results
Explore the significant achievements of Rebel, including heightened customer engagement, uplifted Net Promoter Scores (NPS), and a workforce empowered to make customer-first decisions in this compelling retail case study.
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