CX CASE STUDY

Rebel Case Study

Discover the transformative power of customer feedback with our Rebel Sport Retail CX case study.

Transforming CX in RETAIL

Discover how Rebel Utilized Customer Feedback to Transform Their Business

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KEY LEARNINGS

Revolutionize business strategy

01

Leveraging the loyalty program

Understand how Rebel harnessed customer data to enhance their loyalty program, elevating the customer experience and value. 

02

Closing the loop

Gain insights into Rebel’s customer feedback program that empowered store managers to promptly resolve issues, markedly boosting customer satisfaction and NPS. 

03

Crowd-sourcing innovation

Discover Rebel’s innovative, customer-driven approach to co-create and prioritize business ideas, fostering a robust customer-centric culture. 

04

Test-and-Learn Methodology

Delve into how Rebel utilised customer feedback to set targeted business objectives, facilitating pivotal changes and effectively measuring the ROI of their CX initiatives. 

05

Tangible Results

Explore the significant achievements of Rebel, including heightened customer engagement, uplifted Net Promoter Scores (NPS), and a workforce empowered to make customer-first decisions in this compelling retail case study. 

The Sports division of Super Retail Group have been using Resonate as its partner in gathering insights into customer needs & behaviours for over 5 years.

Resonate has been instrumental in assisting the Sports division as it develops further into a true customer centric organisation and we look forward to the future of this ongoing partnership.”

Wayne Tozer

Executive General Manager Retail | Sports Division | Super Retail Group

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