Customer Experience (CX) Real-time Benchmarking
Turn industry blind spots into your edge
Stay ahead of the curve with our new CX Benchmarking feature.
Drive strategic actions by benchmarking against CX leaders in your industry
Understand what “good” really looks like in your market, and where you can shine. Our benchmark reports are a performance compass that helps you set realistic goals, track progress, and make informed, strategic moves.
Designed to help you learn and grow faster
Get granular with location-based comparison. Track progress in real-time without needing to wait a year to get updates.
Identify opportunities and risks
See where you lead the market and where competitors are catching up, to gain an upper hand.
Give your data a sense of direction
Know where to invest within your CX Metrics and make data-driven strategic decisions on taking the right next steps.
Experience the difference with Resonate CX
Speak to us and find out how we can help your business thrive.
Drive growth with our award-winning CXM platform
FAQs
It’s a live CX benchmarking module that shows how your performance compares against your industry right now. It eliminates the need for waiting for yearly reports.
Traditional benchmarks are static and outdated by the time you receive them.
Real-Time Benchmarking is always-on, constantly updated, and reflects how the market is performing today.
Benchmarks are industry-specific and exclusive. Each benchmark is built only from comparable organisations within your sector (e.g. Childcare, Retail, Real Estate, Commercial Property).
It’s available directly in the Resonate CX portal via the top navigation menu.
If you want a live demonstration, please send an inquiry.
You can compare your CX metrics against:
- Industry averages
- Industry leaders
- Location-based benchmarks
- Time-based trends (quarterly, real-time, historical views)
Yes. You can break benchmarks down by location to see how different regions, centres, or properties are performing compared to the market.
Yes. You can filter by timeframe and use real-time data, without waiting for quarterly or annual reports.
It means benchmarks update dynamically as new customer feedback comes in across the industry. You’re seeing performance as it evolves, not months later.
They show:
- Where you’re outperforming the market
- Where the industry is weak (which creates competitive advantage)
- Where both you and the industry are underperforming (untapped growth areas)
It helps you:
- Build a differentiated CX strategy
- Prioritise the right improvements
- Outperform competitors
- Invest in areas that move revenue, retention, and loyalty
It’s available to customers with access to the Benchmarking module and active programs within the supported industries.
Clear, simple, action-ready visuals:
- NPS and metric gauges
- Score comparisons
- Benchmark bars
- Performance indicators against industry standards
Yes. You can see how your post-visit service, onboarding, relationships, facilities, productivity, and other programs stack up against the market.
Yes. These benchmarks are proprietary to Resonate CX and not available anywhere else.
Leaders who want:
- Clarity over guessing
- Direction over dashboards
- Speed over slow reporting
- Strategy over snapshots
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