One blind spot can cost millions.

Your AI-Powered
Risk Monitoring System

HOW IT WORKS

Stop Operational Risk in Real-Time

From signal to action – see issues early, act fast, and protect your brand.

Play

Real-Time Risk Monitoring

Track operational, compliance, and legal risk signals in real-time across every location.

Find the Signal Fast

Cut through the noise with clear scores, trends and early-warning alerts.

Act & Close the Loop

Assign owners, add comments, and close issues in seconds with built-in case management.

Trusted by Thousands for a Reason

Our commitment has earned the trust of thousands of people around the world.

Enterprise-Grade Security

Your risk data is encrypted end-to-end, stored in ISO-certified infrastructure, and backed by strict access controls.

Deploys in Days
not Months

No complex rollout. Connect your CX, CRM and POS data quickly to see risks in real-time.

24/7 Online Support

Always ready to assist you with any issues.

Data You Can Trust

Powered by millions of customer comments used to train our AI.

What Leaders Say — in Their Own Words

  • “Resonate CX gives Clark Rubber real-time visibility into customer feedback across our entire store network."

    Matthew Gannon

    General Manager Retail Operations
    Clark Rubber

  • “Resonate CX has been helpful to gain family and staff feedback."

    Brooke Doherty

    Childcare Centre Director
    Thrive Early Learning Centre

  • “Instant actionable information, which supports the ability to address detractors and the automation of amplifying customers who champion our business.“

    James Johnson

    CFO
    Mitre 10

  • “In-depth customer experience insights into the experience of our customers that delivers.“

    Zeljko Dzambo

    NSW Cluster Manager
    Total Tools and Hardware Group
  • “Highly recommend Resonate CX for their CX knowledge and expertise.”
    Beck Davis
    Customer Experience Lead
    Bluescope

  • "The most important KPI I measure my business and staff with!"

    Samuel Krishnamoorthy

    Head B2B - Country Head UK
    brillen.de by SuperVista AG

  • "The setup was straightforward. The team at Resonate CX is a strategic partner in developing our VoC, and is always readily available to assist."

    Rebecca Skeete

    General Manager, Sales and Service
    St. Johns Ambulance NSW

  • "Resonate CX allows us to learn, adapt and best serve our customer in a changing retail environment."

    Madeline Harris

    National Customer & Communications Manager
    Rebel Sport
  • “Seamless integration, collaboration and support.“

    Rajender Singh

    IT Application Support Officer
    Latrobe Community Health Service

  • "Valuable tool to harness the voice of customer."

    Dave Hallewell

    Retail Customer Experience Specialist
    Super Cheap Auto

  • “Resonate CX provides in-depth analysis of feedback, helping organisations understand trends and insights that drive improvement."

    Melissa Falero

    Head Of Operations
    Thrive Early Learning Centre

  • "Resonate CX has been extremely helpful and insightful in my stores."

    Matt Steinbergs

    Area Manager
    Super Retail Group

  • "Overall implementation was smooth, integrating seamlessly with our existing database."

    Richard Cleary
    Customer Experience Manager
    Bright Horizons UK

  • "Easy to navigate. Great for deep diving for strategy planning."

    Rob Mason
    Store Manager
    BCF - Boating Camping and Fishing
Experience the Difference with Resonate CX

We Are the Right CX Partner for You

Speak to us and find out how we can help your business thrive.

Talk to an Expert

Recognised for CX Excellence: Summer 2026 

FAQs

Risk Radar is an AI-powered operational risk management system that continuously detects and surfaces operational and legal risk signals in real time. It uses customer feedback to identify weak signals before they escalate into audits, compliance breaches, safety incidents, PR crises, or revenue loss.

Unlike traditional risk management tools that rely on delayed reports, Risk Radar gives executives live visibility into where risk is forming so they can act early. It is designed to protect brand trust, financial margins, and business reputation.

In simple terms, Risk Radar turns your CX data into an early warning system for your business.

Most risk only becomes visible after damage is done. Risk Radar catches weak signals early, using customer feedback and CX data to flag risks before they turn into financial, legal, or reputational losses.

Two main categories:

  • Operational Risk – safety issues, service failures, staffing gaps, process breakdowns 
  • Legal Risk – compliance concerns, policy breaches, regulatory exposure 

It uses AI to scan customer feedback in real time, tagging and scoring comments that signal operational or legal exposure. Trends, deltas, and volumes show how risk is evolving.

If you want a live demonstration, please send an inquiry.

As soon as feedback is captured, Risk Radar updates. You don’t wait for monthly or quarterly reporting to see risk forming.

Executives and leaders responsible for:

  • Risk management 
  • Compliance 
  • Brand protection 
  • Financial margin 
  • Reputation 

CEOs, COOs, CFOs, CX leaders, and Operations leaders.

Compliance is reactive while Risk Radar is preventative. It shows risk before it becomes a breach.

It creates one shared source of truth. Everyone works from the same risk signals instead of siloed reports.

Because customer feedback is often where risk shows up first. Risk Radar turns CX into an early warning system.

High-stakes environments such as:

  • Childcare 
  • Retail 
  • B2B enterprises 
  • Any industry involving safety, compliance, or public trust  

If it prevents even:

  • One legal audit 
  • One safety incident 
  • One PR crisis 
  • One major churn event 

It pays for itself.

Yes. That’s one of its strongest features. You can instantly see if risk is increasing or decreasing over time.

Teams can:

  • Review the feedback 
  • Assign action 
  • Close the loop 
  • Track mitigation

All in one place.

No. It empowers them. It gives visibility earlier so they can act faster.

Because operational and legal failures:

  • Cause churn 
  • Trigger audits 
  • Damage trust 
  • Reduce market share 

Preventing risk protects margin.

Completely proactive. It’s built to catch problems while they are still small.

It turns customer feedback into an early-warning system for your business. It shows you where damage could happen before it actually does.