How Australian E-commerce Shoppers Changed in 2021

A Consumer Experience Study by Resonate.CX

Our report offers a meticulous examination of the 2021 consumer trends, providing a roadmap for enhancing the e-commerce experience. 


What to Expect

In an unprecedented year, the Australian e-commerce landscape underwent significant transformations.

Demographic and Behavioral Shifts

An analysis of how shopping patterns have evolved across various demographics post-pandemic. 

Emerging Consumer Personas

Identification of key customer types shaping the e-commerce domain. 

Satisfaction and Expectations

Insights into customer satisfaction levels with e-commerce services and their evolving expectations. 

Strategic Opportunities

Concrete strategies for improving customer experience based on the identified trends and consumer feedback.