How Australian E-commerce Shoppers Changed in 2021
A Consumer Experience Study by Resonate.cx
In an unprecedented year, the Australian e-commerce landscape underwent significant transformations. Our report offers a meticulous examination of the 2021 consumer trends, providing a roadmap for enhancing the e-commerce experience.
What to Expect:
- Demographic and Behavioral Shifts: An analysis of how shopping patterns have evolved across various demographics post-pandemic.
- Emerging Consumer Personas: Identification of key customer types shaping the e-commerce domain.
- Satisfaction and Expectations: Insights into customer satisfaction levels with e-commerce services and their evolving expectations.
- Strategic Opportunities: Concrete strategies for improving customer experience based on the identified trends and consumer feedback