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Market Insights Report

Consumer Insights Report: What CX is Driving In-Store Conversion

Get first-hand insights on huge conversion opportunities. Leverage CX expertise, dominate the retail landscape, and maximise ROI with expert-level CX insights.

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What the Best in the Industry Say About This Report

  • “It really resonated for me the Neo. We need to focus on them and magnetize them and attract them to our stores. And it was really good to hear what are the tactics to to get them interested. And that customer service is obviously key.”
    Karolina Say
    Telstra
  • “So the in-store experience I thought was really a take out as well with all of the data from the Neo, Aspirationals, and Traditional and how that works and how our customers can or how we can benefit from from our customers in stores.”
    Ian Field
    A Royale
  • “The impulse purchasing thing for me was incredible. Like I had no idea about statistics, particularly in the NEO’s. So yeah, that was probably my biggest aha moment.”
    Tom Leak
    Coco Republic
  • “Really interesting hearing the difference between Neo’s and Traditionals and the automotive industry and against the value of the purchase that those guys have to make.”
    Brendon De Leon
    Westpoint Autos
  • “Really great presentation, the emerging markets and the key we have to really start drilling down on the customer side and how we can delivered or develop strategies to really after those customers and improve it for the overall experience.”
    David Hallewell
    Supercheap Auto

This Exclusive Insight Report Will Cover

  • Get detailed breakdown of shopping behaviors, preferences, and motivations.
  • Uncover what brings each consumer group through your doors.
  • Identify and eliminate common barriers to purchase.
  • Leverage the psychology of impulse buying, especially among consumers with a NEO mindset.
  • Navigate inflation and changing consumer behaviors effectively.
  • Learn what creates an exceptional shopping experience for each group.
  • Learn how to optimise your space to reduce churn and boost sales.
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See why this report is trending with RETAILERS

Consumer Insights Report Highlights 2024 | Australia

Explore the insights shaping the future of retail. The Consumer Insights Report: What CX is Driving In-Store Conversion reveals what motivates shoppers to buy, what creates friction, and how leading retailers can improve in-store conversion.

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FAQs

Yes! You can access the full report by signing up and we’ll send you a downloadable copy instantly.

Yes, you are welcome to share the report with your colleagues and use it for internal research purposes. We kindly request that you credit Resonate CX as the source by including a reference to the report title, publication year, and our website URL.

Yes, our team is available to provide additional support and guidance. We offer personalized demos for your specific needs. You may request for a demo here.

Yes – and we’d love to. If you’re looking to dive deeper into the findings or explore how they apply to your business, our team is happy to walk through the insights with you and your stakeholders. We can tailor the conversation to your goals and uncover practical opportunities for growth. Just fill out this page when you’re ready.

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