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  • Customer experience

    Real time voice of patient improving customer experience in healthcare

    By Tuuli Toivainen • September 24, 2019
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    Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at
  • Aged Care in the CX Spotlight

    Aged Care in the CX Spotlight

    By Jeff Carruthers • June 13, 2019
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    ‘Carrot & Stick’ Incentives to drive CX innovation The Aged Care sector in Australia appears to be set for a
  • Healthcare

    Customer Experience a must have in Healthcare: Compelling reasons the industry can’t ignore

    By Madhuri Alse • October 16, 2018
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    Healthcare industry traditionally has been around providing patient outcomes at optimized efficiencies. However, it is also one of the world’s