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Customer Experience

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  • Resonate CX named a G2 Market Leader for its customer experience management platform

    By Aryne Monton • October 14, 2024
    On G2’s Fall 2024 Report, Resonate CX is proud to be officially included in the high-standing market grid for Leaders
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  • Understanding the Post-Pandemic Office Market: Challenges and Opportunities

    By Aryne Monton • October 9, 2024
    New hybrid work models The COVID-19 pandemic forever shaped the office market, even 5 years later. The biggest change is
  • How to Amplify Online Reviews and Why It’s Important for Your Brand

    By Aryne Monton • September 17, 2024
    Resonate CX is at the center of Social Suite, whose primary focus is to assist businesses like yours accelerate customer delight with an AI-native...
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    How Customer Experience (CX) Drives Business Growth​

    By Alvier Marqueses • September 9, 2024
    Find out how excellent customer experiences can differentiate your brand, increase loyalty, and drive business growth.
  • Customer Satisfaction Surveys: A Comprehensive Guide

    By Alvier Marqueses • August 29, 2024
    Find out how to use customer satisfaction surveys to capture direct feedback, improve CX, and boost customer lifetime value through this guide.
  • Retail CX Insights: Strategies to Improve CX and Loyalty (Part 3)

    By Aryne Monton • August 19, 2024
    In our previous blog, we explored the diverse needs, preferences, and dream experiences of NEOs and Traditionals. If you need a refresher or haven’t...
  • Retail CX Insights: Factors Influencing Customer Behaviour (Part 2)

    By Aryne Monton • August 19, 2024
    In an era where e-commerce is dominant and has removed boundaries and further increased competitiveness, brick-and-mortar stores are also fast
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    Retail CX Insights: Understanding Consumer Mindsets in 2024 (Part 1)

    By Aryne Monton • August 2, 2024
    Introduction The retail landscape is no longer a battle between online and in-store. These two coincide to give customers the
  • The Power of Closing the Feedback Loop in Voice of Customer

    By Aryne Monton • July 26, 2024
    Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses
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    Impact of Artificial Intelligence (AI) on Customer Experience (CX)

    By Aryne Monton • July 12, 2024
    Over the early years of its adoption, several recurring benefits of integrating AI technology and machine learning have emerged across various industries and organisation...