Customer Experience Archives - Resonate Solutions

Improve In-Store Sales With An Omni-Channel Retail Approach

September 26, 2023September 18, 2023 by Alvier Marqueses

In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with …

Customer Purchase: When Do Customers Make an Impulse Buy?

September 21, 2023August 29, 2023 by Alvier Marqueses

Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon …

Top Causes of In-Store Churn and How to Prevent Them

September 21, 2023August 18, 2023 by Alvier Marqueses

While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula …

In-store Shopping Experience: Why Customers Keep Coming Back

September 20, 2023August 14, 2023 by Alvier Marqueses

We all dream to provide the perfect in-store shopping experience our customers will love. But the constantly changing consumer behaviour …

Top 5 CX Books To Read in 2023

September 20, 2023June 5, 2023 by Resonate Solutions

Featured image for the blog showcasing the top 5 customer experience books to read in 2023

In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.