Article Category
CX Tips
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Sentiment Analysis: Guide To Unlocking Customer Insights
By Alvier Marqueses • April 12, 2024Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making. -
The 2024 Guide to Winning in Childcare CX: Insights & Strategies
By Aryne Monton • April 10, 2024Introduction The Childcare CX and Outside of School Hours Care (OSHC) landscape is expanding. With significant changes coming to the -
Customer Journey Mapping: A Comprehensive Guide
By Alvier Marqueses • April 3, 2024Imagine you’re on a road trip. You’ve got your snacks, your playlist, and a destination. But instead of a map, -
Customer Feedback: A Comprehensive Guide
By Alvier Marqueses • March 15, 2024Ignoring customers is a recipe for disaster. They may not say exactly what they want, but their feedback is a goldmine. Learn how to... -
Customer Relationship Management (CRM) vs. Customer Experience Management (CEM/CXM)
By Alvier Marqueses • March 1, 2024Ever felt like you and your business are on different planets when it comes to your customers? You’re trying your -
Why Closed Loop Feedback is Important to Increased Customer Advocacy
By Aryne Monton • October 26, 2023In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop -
How to Provide the Best Retail Customer Experience
By Aryne Monton • October 2, 2023What does a retail customer consider the best buyer experience? How does it affect your overall retail customer experience? It -
Improve In-Store Sales With An Omni-Channel Retail Approach
By Alvier Marqueses • September 18, 2023In today’s rapidly evolving retail landscape, a comprehensive omni-channel strategy in retail industry is paramount. The ways customers interact with -
Customer Purchase: When Do Customers Make an Impulse Buy?
By Alvier Marqueses • August 29, 2023Times are changing for brick-and-mortar retailers. Customer purchase and online shopping are booming, but churn can cause shoppers to abandon -
Top Causes of In-Store Churn and How to Prevent Them
By Alvier Marqueses • August 18, 2023While online channels are booming, brick-and-mortar shops are still wholly relevant for so many retailers today. However, getting the formula
