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Uncategorized

Employee Experience in the New normal

by Bevan Klumpp

The events of 2020 have had an incredible impact on business and the way we go about it and these changes will no doubt continue to … Read more

Categories Uncategorized

It’s time to change the CX conversation

by Ali Thompson
Customer experience

Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it … Read more

Categories Uncategorized

The Loyalty Edge for Financial Planners

by Jeff Carruthers
financial-planner-cx

Measuring & managing client loyalty for growth I have been talking to a lot of financial planners about their businesses … Read more

Categories Customer Experience Management, Uncategorized

Improving CX: Are you in it for the Long Run? You Should Be!

by Awais Jan
Improving CX: Are you in it for the Long Run? You Should Be!

Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay … Read more

Categories Best Practices, Customer Experience Management, Uncategorized

Will the last-standing product company please step-up for customer feedback!

by Jeff Carruthers
Product Company

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were … Read more

Categories Customer Experience Management, Uncategorized

Facial Recognition for CX – Are we there yet?

by Jeff Carruthers
Customer experience

One of the great things about working in CX is the insanely fast changing world of technology and its potential … Read more

Categories Uncategorized

The Imaginery Barriers to Great B2B Customer Experience

by Jeff Carruthers

The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience … Read more

Categories Customer Experience Management, Uncategorized

A Holistic Approach to Experience: Why CX and EX are equally important.

by Resonate

Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together … Read more

Categories Uncategorized

5 Aussie Women Who Are Leading Tech In 2018

by Resonate
Women in Tech

2018 is an exciting year for women in technology. No longer is technology start-ups a space for men to shine … Read more

Categories Uncategorized

Resonate + Microsoft

by Resonate
Categories Uncategorized
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  • 3 Ways B2B Businesses Benefit from a Voice of the Customer Program
  • Why Customer Feedback Programs are Essential for B2B Companies
  • Improve Customer Experience with These Top 5 Technologies
  • 6 Helpful Solutions to Common Voice of the Customer Mistakes

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  • CX and VoC Programs – 3 tips for selecting a partner on Our Delivery Methodology
  • 5 ways to make sure your Voice of Customer Program gets you actionable insights on Improving CX: Are you in it for the Long Run? You Should Be!
  • It’s time to change the CX conversation on No Substitute for Listening to and Observing Customers
  • Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes on 3 Key Focus Points to Increase NPS post-COVID-19
  • Different types of NPS - why and when to use them on 3 Must-do Strategies to Manage your NPS Program during COVID-19

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  • Product
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