Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 204 results
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Blog
Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure
By Alvier Marqueses • January 15, 2026Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every… -
Blog
Employee Experience (EX) and Customer Experience (CX): Why Frontline Alignment Drives Revenue
By Alvier Marqueses • January 12, 2026Leaders of companies will brag about their customer experience strategy, customer insights, and loyalty metrics, but most of the time -
Blog
Always-On Customer Experience: The Secret to Continuous Growth
By Alvier Marqueses • January 9, 2026Learn why always-on customer experience outperforms traditional surveys and how continuous feedback fuels retention, NPS, and growth. -
Blog
NPS Benchmarks and What Counts as a ‘Good’ Score by Industry
By Alvier Marqueses • January 7, 2026NPS Benchmarks show how your score measures up against peers. Get a clear view of typical scores across industries and learn how CX, marketing, and product teams can use them… -
Blog
The Complete Guide on How to Calculate Your NPS Score with an ROI Calculator
By Alvier Marqueses • January 5, 2026How to calculate NPS Score for your business easily. This guide shows you the way, explains the metrics, and helps you make data-driven decisions that improve customer experience. -
Blog
Top 5 business impacts of a successful NPS program
By Alejandro Cardenas • December 15, 2025Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally -
Blog
Why Technology in CX Fails Without Human Insight
By Aryne Monton • December 11, 2025CX technology isn’t the problem. Weak strategy and misalignment are. Discover how people-first CX drives better outcomes than tools alone. -
Blog
12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)
By Alvier Marqueses • December 10, 2025The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business. -
Blog
Types of Customer Experience (CX) Surveys – Templates with Sample Questions
By Alvier Marqueses • December 8, 2025This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey.
