Resonate.CX Blog
CX Industry News | Thought Leadership | Experience Management Guides & Tips
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How to amplify online reviews and why it’s important for your brand
By Aryne Monton • September 17, 2024Resonate CX is at the center of Social Suite, whose primary focus is to assist businesses like yours accelerate customer delight with an AI-native… -
How Customer Experience (CX) Drives Business Growth
By Alvier Marqueses • September 9, 2024Find out how excellent customer experiences can differentiate your brand, increase loyalty, and drive business growth. -
Customer Satisfaction Surveys: A Comprehensive Guide
By Alvier Marqueses • August 29, 2024Find out how to use customer satisfaction surveys to capture direct feedback, improve CX, and boost customer lifetime value through this guide. -
Retail CX Insights: Strategies to Improve CX and Loyalty (Part 3)
By Aryne Monton • August 19, 2024In our previous blog, we explored the diverse needs, preferences, and dream experiences of NEOs and Traditionals. If you need a refresher or haven’t… -
Retail CX Insights: Factors Influencing Customer Behaviour (Part 2)
By Aryne Monton • August 19, 2024In an era where e-commerce is dominant and has removed boundaries and further increased competitiveness, brick-and-mortar stores are also fast -
Retail CX Insights: Understanding Consumer Mindsets in 2024 (Part 1)
By Aryne Monton • August 2, 2024Introduction The retail landscape is no longer a battle between online and in-store. These two coincide to give customers the -
The Power of Closing the Feedback Loop in Voice of Customer
By Aryne Monton • July 26, 2024Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses -
Resonate CX Achieves Multiple G2 Accolades, Cementing Its Position as a Customer Experience Leader in 2024
By Aryne Monton • July 16, 2024Resonate CX has secured multiple accolades from G2, the leading business software and services review platform. This remarkable feat underscores Resonate CX’s commitment to… -
Impact of Artificial Intelligence (AI) on Customer Experience (CX)
By Aryne Monton • July 12, 2024Over the early years of its adoption, several recurring benefits of integrating AI technology and machine learning have emerged across various industries and organisation…
