Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 202 results
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Blog
Always-On Customer Experience: The Secret to Continuous Growth
By Alvier Marqueses • January 9, 2026In today’s world, customer expectations don’t operate on a schedule. They obviously don’t peak during quarterly reviews or wait until -
Blog
NPS Benchmarks and What Counts as a ‘Good’ Score by Industry
By Alvier Marqueses • January 7, 2026NPS Benchmarks show how your score measures up against peers. Get a clear view of typical scores across industries and learn how CX, marketing, and product teams can use them… -
Blog
The Complete Guide on How to Calculate Your NPS Score with an ROI Calculator
By Alvier Marqueses • January 5, 2026How to calculate NPS Score for your business easily. This guide shows you the way, explains the metrics, and helps you make data-driven decisions that improve customer experience. -
Blog
Top 5 business impacts of a successful NPS program
By Alejandro Cardenas • December 15, 2025Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally -
Blog
Why Technology in CX Fails Without Human Insight
By Aryne Monton • December 11, 2025CX technology isn’t the problem. Weak strategy and misalignment are. Discover how people-first CX drives better outcomes than tools alone. -
Blog
12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)
By Alvier Marqueses • December 10, 2025The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business. -
Blog
Types of Customer Experience (CX) Surveys – Templates with Sample Questions
By Alvier Marqueses • December 8, 2025This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey. -
Blog
Types of NPS: Complete Guide to Relationship, Episodic, and Transactional Scores
By Pallavi Jankiraman • December 5, 2025All of us have, at some point, received a text or email survey from our favourite service provider asking “How -
Blog
Customer Experience Management Platform vs. Survey Maker: A Comprehensive Comparison
By Alvier Marqueses • December 5, 2025Is your survey tool enough? Learn the key differences between simple survey builders and holistic CXM platforms. Move beyond basic listening to predictive intelligence and organization-wide action.
