Coffee with Resonate

Elevating CX through NPS and CSAT Metrics Featuring Good2Give

Join us for this episode of Coffee with Resonate as we chat with Good2Give about all things CX.

This episode of Coffee with Resonate offers a deep dive into Good2Give’s commitment to excellence in the realm of Customer Experience (CX). This CX interview provides a look into how they harness the Voice of the Customer (VoC) to drive a successful Business Growth Strategy. Here’s a sneak peek of the insights you’ll gain: 

  • Customer Experience (CX) at Good2Give: Understand how this not-for-profit leverages CX to amplify charitable giving. 
  • Voice of the Customer (VoC) Significance: Discover why Good2Give prioritizes VoC to maintain and grow their client base. 
  • Net Promoter Score (NPS) Usage: Learn how NPS serves as a critical metric for evaluating customer advocacy and satisfaction. 
  • Customer Satisfaction (CSAT) Insights: Gain knowledge on how Good2Give measures and responds to CSAT for continuous improvement. 
  • Customer Advocacy Focus: See how customer feedback shapes service delivery and advocacy efforts. 
  • Business Growth Strategy: Explore the strategic role of customer feedback in expanding Good2Give’s impact. 
  • CX Strategy Innovation: Get a glimpse into the innovative approaches Good2Give is taking to enhance their CX strategy. 
  • NPS Interview Takeaways: Uncover the actionable outcomes from Good2Give’s rigorous NPS interviews with clients.