Elevating CX through NPS and CSAT Metrics Featuring Good2Give
Join us for this episode of Coffee with Resonate as we chat with Good2Give about all things CX.
Harnessing the Power of Voice of the Customer
CX at Good2Give
Understand how this not-for-profit leverages CX to amplify charitable giving.
VOC Significance
Discover why Good2Give prioritizes VoC to maintain and grow their client base.
NPS Usage
Learn how NPS serves as a critical metric for evaluating customer advocacy and satisfaction.
CSAT Insights
Gain knowledge on how Good2Give measures and responds to CSAT for continuous improvement.
Customer Advocacy Focus
See how customer feedback shapes service delivery and advocacy efforts.
Business Growth Strategy
Explore the strategic role of customer feedback in expanding Good2Give’s impact.
CX Strategy Innovation
Get a glimpse into the innovative approaches Good2Give is taking to enhance their CX strategy.
NPS Interview Takeaways
Uncover the actionable outcomes from Good2Give’s rigorous NPS interviews with clients.