In this insightful session of “Coffee with Resonate,” we sit down with Craig Talberg from Thrive, delving into the heart of customer experience leadership. Get a glimpse into the strategic role of CX in shaping the future of early childhood education: 

• Implementing CX onboarding: How Thrive adopted the Resonate platform to foster a deeper understanding of their service impact through customer feedback. 
• The power of CX analytics: Leveraging data to sculpt and refine the parent experience at Thrive. 
• Measuring success with CX KPIs: The benchmarks Thrive uses to gauge customer satisfaction and operational excellence. 
• From feedback to action: Real-world examples of how customer experience analytics translate into tangible improvements. 
• The journey ahead: Thrive’s commitment to enhancing the parent experience and setting new standards in early childhood education. 

Tune in to understand how customer experience is not just a metric but a cornerstone in building a thriving educational community.