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Awais Jan

Blog

Overcome survey fatigue

Overcome Survey Fatigue: The Best Tips in 2021

Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue

Blog

voice of customer

Voice of Customer Programs: How to get actionable insights

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become

Blog

Improving CX: Are you in it for the Long Run? You Should Be!

Improving CX: Are you in it for the Long Run? You Should Be!

Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay