Awais Jan, Author at Resonate Solutions

Overcome Survey Fatigue: The Best Tips in 2021

February 17, 2023August 18, 2021 by Awais Jan

Survey fatigue is often the culprit when companies fail to build effective customer feedback programs. The impact of survey fatigue …

Voice of Customer Programs: How to get actionable insights

October 28, 2022May 20, 2020 by Awais Jan

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …

Improving CX: Are you in it for the Long Run? You Should Be!

October 10, 2023June 3, 2019 by Awais Jan

Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.