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How to Supercharge Your Voice of Customer with Text Analytics
By Aryne Monton • April 19, 2024Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only -
Customer Service vs. Customer Experience: What’s the difference?
By Alvier Marqueses • March 28, 2024Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can -
Why Closed Loop Feedback is Important to Increased Customer Advocacy
By Aryne Monton • October 26, 2023In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop -
Top 5 CX Books To Read in 2023
By Resonate Solutions • June 5, 2023In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses -
Top 5 Steps To Setup An Effective Closed Loop Feedback Process
By Resonate Solutions • April 17, 2023Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent -
Emerging Trends transforming the Customer Experience (CX) landscape in 2023
By Resonate Solutions • March 10, 2023An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever, -
How to Select the Best VoC Platform for Your Company
By Resonate Solutions • February 7, 2023What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to -
The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
By Resonate Solutions • January 25, 2023Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects -
The Best CX Solutions and Why You Need to Invest in One
By Resonate Solutions • January 18, 2023In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their -
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The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them
By Resonate Solutions • November 18, 2022In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted
