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  • How to Amplify Online Reviews and Why It’s Important for Your Brand

    By Aryne Monton • September 17, 2024
    Resonate CX is at the center of Social Suite, whose primary focus is to assist businesses like yours accelerate customer delight with an AI-native...
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  • Customer Satisfaction Surveys: A Comprehensive Guide

    By Alvier Marqueses • August 29, 2024
    Find out how to use customer satisfaction surveys to capture direct feedback, improve CX, and boost customer lifetime value through this guide.
  • AI on CX Image Banner

    Impact of Artificial Intelligence (AI) on Customer Experience (CX)

    By Aryne Monton • July 12, 2024
    Over the early years of its adoption, several recurring benefits of integrating AI technology and machine learning have emerged across various industries and organisation...
  • Happy Customers in the front desk

    How to Supercharge Your Voice of Customer with Text Analytics

    By Aryne Monton • April 19, 2024
    Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only
  • Happy Call Center Agents Looking at Camera

    Customer Service vs. Customer Experience: What’s the difference?

    By Alvier Marqueses • March 28, 2024
    Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can
  • blog-closed-loop-feedback-banner

    Why Closed Loop Feedback is Important to Increased Customer Advocacy 

    By Aryne Monton • October 26, 2023
    In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop
  • Featured image for the blog showcasing the top 5 customer experience books to read in 2023

    Top 5 CX Books To Read in 2023

    By Resonate Solutions • June 5, 2023
    In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses
  • Closed Loop Feedback Process

    Top 5 Steps To Setup An Effective Closed Loop Feedback Process

    By Resonate Solutions • April 17, 2023
    Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent
  • Customer Experience (CX) Predictions for 2023

    Emerging Trends transforming the Customer Experience (CX) landscape in 2023

    By Resonate Solutions • March 10, 2023
    An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever,
  • How to Select the Best VoC Platform for your company

    How to Select the Best VoC Platform for Your Company

    By Resonate Solutions • February 7, 2023
    What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to