Article Category

General

1-10 of 63 results

View all Articles

  • How to Supercharge Your Voice of Customer with Text Analytics

    By Aryne Monton • April 19, 2024
    Read More
    Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only
  • Happy Call Center Agents Looking at Camera

    Customer Service vs. Customer Experience: What’s the difference?

    By Alvier Marqueses • March 28, 2024
    Read More
    Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can
  • blog-closed-loop-feedback-banner

    Why Closed Loop Feedback is Important to Increased Customer Advocacy 

    By Aryne Monton • October 26, 2023
    Read More
    In the evolving landscape of Customer Experience (CX), the role of feedback is pivotal. Among various feedback mechanisms, the closed-loop
  • Featured image for the blog showcasing the top 5 customer experience books to read in 2023

    Top 5 CX Books To Read in 2023

    By Resonate Solutions • June 5, 2023
    Read More
    In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses
  • Closed Loop Feedback Process

    Top 5 Steps To Setup An Effective Closed Loop Feedback Process

    By Resonate Solutions • April 17, 2023
    Read More
    Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent
  • Customer Experience (CX) Predictions for 2023

    Emerging Trends transforming the Customer Experience (CX) landscape in 2023

    By Resonate Solutions • March 10, 2023
    Read More
    An Inconvenient Truth: According to Customerthink, 93% Of Customer Experience Initiatives Are Failing… Today, customers are demanding more than ever,
  • How to Select the Best VoC Platform for your company

    How to Select the Best VoC Platform for Your Company

    By Resonate Solutions • February 7, 2023
    Read More
    What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to
  • the ultimate guide to customer experience metrics and how they affect your business

    The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

    By Resonate Solutions • January 25, 2023
    Read More
    Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects
  • the best cx solution and why you need to invest in one

    The Best CX Solutions and Why You Need to Invest in One

    By Resonate Solutions • January 18, 2023
    Read More
    In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their
  • Customer Feedback Platforms

    The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them

    By Resonate Solutions • November 18, 2022
    Read More
    In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted